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Specialist Booking Officer, Band 3- Central Booking

5 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

To act provide a county wide out-patient appointment booking service for patients and clinicians ensuring wait time targets with all capacity efficiently used
- Monitoring referrals, identifying problems and taking appropriate actions to ensure efficient management of referrals.
- To action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants where capacity problems exist
- To manage follow-up appointment via waiting lists to ensure clinical priorities are maintained
- Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and wait time targets
- To ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist
- To ensure accurate and timely data collection. Advising the management team where over or under capacity issues exist and to suggest ways of addressing these