Customer Service Adviser

1 week ago


Wokingham, United Kingdom Ultimate Banking Ltd Full time

Every employer is not the same and who you work for and what that environment looks like is the difference between any job and a great job.

At Newbury Building Society, they really do believe that they are different, and we would like to tell you why before we tell you about the job.
- They are mutual - owned by the everyday people, who save and borrow with them
- They are committed to providing a consistently excellent customer experience
- They support employees with personal development and encourage their progression within the business
- They work closely with local communities supporting local charity and community projects
- In 2021 they won "Best Building Society" and "Best Specialist Mortgage Provider" awards

**Role**: Customer Service Adviser (12 Mth FTC)

**Location**: Wokingham

Hours: 35 hours per week Monday - Friday 9am-5pm, Plus 2/4 Saturday’s 9am - 12pm.

**Start Salary**: £20,041k
- Are you quick to learn?
- Do you have a passion for consistently delivering an excellent customer experience?
- Do you have excellent communication skills?

If so, you could be just the person we need to join our team, in Wokingham.

The main focus for the branch is to support our new and existing customers - face to face, over the telephone and dealing with written enquiries regarding their savings accounts.

Here is what one of our newer team members at Newbury Building society had to say:
"I joined 4 months ago, the move to the Newbury Building Society has proven to be the right decision for me. The moment I walked in for my interview, I knew that I wanted to work here. Customers are treated with the utmost respect and consideration, theteam strive to fulfil their needs with a professional, tailored approach which I am so proud to be a part of. The welcome and support I am receiving has given me confidence that I can already provide the customer support that our customers deserve from thisaward winning business"

Based in Wokingham town centre, our branch’s, focus is to support our new and existing customers - face to face, over the telephone and dealing with written enquiries regarding their savings and mortgage accounts.

**Essential Criteria**:

- Experience of working with internal and/or external, customers to ensure the highest quality service experience
- Evidence of excellent written and verbal communication skills

**Desirable criteria**:

- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365



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