Utilities Administrator

3 weeks ago


Luton, United Kingdom The Housing Network Full time

You will be working in a busy department that manages the utility services for over 2,000 properties within a small well established team.

This is a fast paced environment which requires you to work at speed to ensure that you achieving targets and meeting Key Performance Indicators. You must be very organised and methodical in your approach to tasks.

This role requires you to interact with our residents, internal stakeholders, external contractors and energy providers so you must have an excellent telephone manner and be focused on providing excellent customer service.

Specific task are outlined (but not limited to) below:

- Allocating work to the team’s Junior Administrators and supporting them in their role.
- Liaising with a wide range of utility companies and Local Authorities, including suppliers of gas, electric, water, broadband and council tax.
- Supporting tenants who have gone ‘off service’ for whatever reason.
- Requesting meter information from Property Managers.
- Data entry of bill information into THN systems.
- Dealing with incoming calls from suppliers, tenants and colleagues in the field.
- Supporting other team members as and when required.
- Reporting on KPIs to the Utilities Manager.
- Dealing with Debt Collection Agencies, Solicitors and Courts to resolve cases where debt is disputed.

**About You**
- Strong numeracy is essential as you will be working to high accuracy primarily with our customer’s consumption and cost figures.
- You will have good interpersonal skills since you will need to work well as part of a team but also to understand and work with supplier and client contacts.
- An eagerness to learn is essential since all training about the industry, suppliers and our processes are provided in-house by a knowledgeable and supportive team.

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events

Schedule:

- Monday to Friday

Work Location: In person



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