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Community Engagement Manager
4 months ago
**Job Introduction**
The Community Engagement Manager (CEM) will be embedded into an area-based delivery team to deliver the project’s communications strategy and develop plans for engaging with all third-party stakeholders, the local community and the public, acting as theprimary point of contact and the professional face of the project for stakeholder groups and the community within the defined geographic area.
The CEM will report to the Senior Engagement Manager for all functional development, strategic direction and route-wide issues, as well as HR matters, to ensure the needs of both the integrated project delivery team, the client and the local community aremet.
The CEM will proactively protect the client’s, the company’s and the project’s reputation within the community, to ensure stakeholder concerns are understood and addressed as far as possible, helping to ensure that the project meets its obligations and behavesas a considerate neighbour at all times, whilst defending the project’s programme and conveying relevant messaging regarding project progress and impacts to third parties
**Role Responsibility**
- Support the development of an integrated community engagement and public relations strategy for the whole project
- Develop and deliver effective local engagement and communications plans for the project within a defined geographic area
- Work as part of an area delivery team to review construction impacts and minimize effects on stakeholders, and deliver training and briefings to support this
- Support HS2 to promote a positive image of the project and raise public awareness of the benefits of the project, and participate in social value and community investment initiatives
- Lead the delivery of community engagement events within your area, supporting HS2 by drafting materials, undertaking event management e.g. drop-ins, exhibitions
- Presenting key messages to the community through a variety of media, including leaflets, posters, webpages, face-to-face discussions, site visits and presentations at public events
- Representing the project with key stakeholder groups, businesses and local authorities, to ensure effective communication of project updates and impacts
- Record and respond to all complaints, queries, compliments and third party issues within performance requirements, ensuring at all times that messages are consistent and appropriate
- Assist with periodic reporting on community related matters
- Build and nurture positive relationships with all community stakeholders to add value to the delivery of the project by being a good neighbour and embedding ourselves in the community
- Assist with identifying potentially sensitive situations and with reporting them appropriately within the project and client’s teams, contributing the development and implementation of effective emergency plans
- Support the projects compliance with the Undertakings and Assurances, assisting on delivering compliance for all community related commitments
- Engage proactively with local education establishments and interest groups, and work with colleagues in Skills, Education & Employment to identify opportunities for the community
- Assist with the delivery of the project’s Community Investment and Legacy programme, working with colleagues to realise investment in legacy projects
- Proactively engage in wider HS2 activities, attending contractor forums, supporting collaborative opportunities and sharing best practice and lessons learned
Required Qualifications & Skills
Experience of the construction industry
Experience in managing engagement to support the provision of noise insulation and supplementary ventilation for residential properties
Relationship management experience in a community engagement role
Excellent interpersonal skills
Credible communicator / presenter with large groups of people
Proven ability in effectively dealing with challenging situations and conflict resolution
Proven ability to work under pressure
Proven ability to work both independently and as part of a multi-functional team
Capability of using Customer Relationship Management (CRM) systems
Desirable Qualifications & Skills
Member of Chartered Institute of Public Relations; undergoing CIPR CPD process towards higher accreditation
- Media experience / training
- Capability of using Microsoft Dynamics
Required Qualifications & Skills
Experience of the construction industry
Experience in managing engagement to support the provision of noise insulation and supplementary ventilation for residential properties
Relationship management experience in a community engagement role
Excellent interpersonal skills
Credible communicator / presenter with large groups of people
Proven ability in effectively dealing with challenging situations and conflict resolution
Proven ability to work under pressure
Proven ability to work both independently and as part of a multi-functional team
Capability of using Customer Relationship Management (CRM) systems
Desirable Qualifications & Skills
Member of Chartered Institute of Public Relations; undergoing CIPR CPD process towards higher accreditation
- Media experience / training
- Capability of using Microsoft Dynamics
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