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Community Engagement Manager

2 months ago

Manchester, United Kingdom Humankind Global Recruitment Full time
Job Description

We are seeking an experienced Community Team Leader to join our team at Humankind Global Recruitment. As a Community Team Leader, you will be responsible for building and guiding a team of community specialists, providing support and counsel to a growing community, and encouraging engagement and maintaining good practice.

Key Responsibilities:

  • Develop and execute a high-level community plan for multi-offering brands
  • Collaborate with internal and external stakeholders to align around strategic objectives
  • Execute tactical community activity, including welcoming new members, generating discussion, acting as facilitator, mediating issues, and designing experiences to onboard and retain audiences
  • Monitor activity and create reports to continuously optimize the strategy
  • Work closely with the wider marketing team to support community events
  • Support initiatives to promote the brands within the community

Requirements:

  • Minimum of five years' experience in community and/or social media roles OR demonstrable evidence as ambassador/community moderator
  • Experience in digital marketing, innovation management, and facilitation highly desirable
  • Solid knowledge and understanding of social media/community platforms and how each platform can be used most effectively
  • Understanding and experience of issue and crisis management
  • Experienced and confident in data-driven approaches to community activity
  • Excellent writing and language skills (native English)
  • Good technical understanding of crypto technologies preferred
  • Knowledge of all social media platforms (including Facebook, Twitter, Instagram, TikTok, and YouTube)
  • Experience building and growing brands on social media
  • Strong track record of managing resources, including budgets and personnel
  • Ability to prioritize tasks in a fast-paced environment
  • Motivated individual, comfortable with rapid changes
  • Experience managing multiple projects at the same time and proven time management skills
  • Regular, consistent, and punctual attendance
  • Able to work nights or weekends/variable schedule when necessary