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Matchday Executive Host
1 week ago
A professional and friendly approach is required at all times when assisting guest movement and enhancing guest engagement.
The Executive Host will be required to carry out ad-hoc duties requested by management and take direction from the Commercial Team and Senior Host.
**KEY RESPONSIBILITIES**
- Strong customer service skills and a willingness to go the extra mile
- Positive and friendly attitude
- Able to keep your uniform and personal appearance to a high standard
- Ensure the hospitality lounge is clean and presentable for the arrival of guests
- Welcome and acknowledge all guests
- Be ready to anticipate and address guests service requests and needs throughout the matchday
- Communicate with supporters and colleagues clearly and in a professional manner
- Provide, information, direction and instruction to guests and other visitors in and around the Stadium
- Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season
**MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION**
**Education/Qualifications/Training**:
- Functional Skills in English and Maths at Level 1 or above (GCSE Grades D-G)
**Specific Experience**:
- Experience in a similar role would be beneficial although not essential as full training will be provided
- Previous experience in a customer service or front facing role
- Excellent communication skills with the ability to remain calm under pressure
- Ability to work with and support a team to achieve the desired standards
- Able to work effectively in a team and also independently using own initiative
**Abilities/Skills/Knowledge**:
- Ability to anticipate and address guests service requests and needs throughout the matchday
- Commitment to customer care with the ability to demonstrate it
- Attention to detail and pride in the quality of work undertaken
- Able to work effectively as part of a team
- Be an ambassador for the Club presenting the Club in a positive image at all times
**Additional Information**:
- This role may involve working at an off-site hospitality offering in close locality to Kenilworth Road
- This a casual role, working hours are event based through out the season
- Applicants must be eligible work in the UK
- Applicants must be aged 18+
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