Safety & Security Executive

6 months ago

Luton, United Kingdom Luton Town Football Club Full time

**JOB PURPOSE**

The Safety & Security Executive will support the Safety Officer with match-day administration relating to safety planning, scheduling and steward training arrangements.

Luton Town FC prides itself on its unique culture, we put our fans first, we are a true community club. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently.

Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day.

We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Luton Town FC.

We will never forget where we have come from, but we are excited about the future that lies ahead.

Come join us.

**KEY RESPONSIBILITIES**
- Plan matchday stewarding and safety measures at the stadium, making recommendations to various stakeholders including the Safety Officer, Deputy Safety Officer, Club Secretary, Assistant Club Secretary, Operations Manager, HR team, and Ticket Office Manager as needed.
- Monitor stewarding levels during matches to ensure compliance with safety regulations.
- Coordinate with visiting teams regarding traveling stewards.
- Conduct risk assessments according to the Matchday Operations Manual guidelines.
- Oversee training and assessment of all club stewards.
- Ensure stewarding operations align with club policies on customer service, equality, and diversity.
- Evaluate performance of stewards, response teams, leaders, and supervisors, and provide necessary training or action.
- Represent the club in consultations with the Safety Advisory Group and Sports Ground Safety Authority regarding spectator safety.
- Continually review and update Matchday Operations Manual in accordance with safety regulations and legislation.
- Assist in developing and reviewing spectator safety and security plans for each matchday.
- Collaborate with local authorities on emergency action planning.
- Coordinate with various departments on matchday preparations, including ticket sales. - Brief all staff on their duties and responsibilities, including emergency procedures.
- Provide post-match debriefings and report any issues to the Safety Officer.
- Prepare matchday resources and event paperwork in compliance with safety certificate and licensing authorities' requirements.
- Liaise with HR for steward recruitment, training, and assessment, maintaining accurate records.
- Ensure adequate staffing levels for each role, manage steward scheduling, and maintain attendance records.
- Monitor steward behaviour and report any grievances or disciplinary issues to the Safety Officer.
- Investigate and document complaints or disciplinary matters related to stewards.
- Provide relevant payroll information to the Safety Officer in a timely manner, including minimum wage updates and changes in hours worked.

**MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION**
- Strong administrative and organisational skills with the ability to organise others.
- Excellent communications skills, both written and verbal, with the ability to effectively communicate with people at all levels both internally and externally.
- Ability to meet tight and demanding deadlines, troubleshooting to resolve challenges as they arise.
- Flexible approach to working hours and the ability to work some unsociable hours (including weekends).
- A genuine team player with a collaborative working style and approach to problem-solving.
- Ability to work calmly under pressure and be adaptable to a fast-paced environment - Proficiency in Microsoft Office and data management software.
- Experience working in a stadium or live events environment.
- Exceptional customer service skills & knowledge.

ADDITIONAL INFORMATION:

- This a Full-Time role. You will be required to work on a matchday for which you will receive time back in lieu.
- Applicants must be eligible to live and work in the UK.

**SAFEGUARDING STATEMENT**

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

**Health & Safety: Employee requirements**:

- Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy.
- Consider the Health & Safety implications of all actions and inaction within your role. o Support and uphold agree

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