CRM Database Manager

2 weeks ago


Folkestone, United Kingdom Mission Aviation Fellowship UK Full time

**CRM Database Manager**
Folkestone, Kent
**The Company**
Mission Aviation Fellowship UK (MAF) is a Christian organisation that, for over 75 years, have been flying light aircraft over remote locations around the world. Our efforts have enabled more than 2,000 aid, development and mission organisations to provideemergency relief, long-term development and Christian hope to remote communities.
We utilise the power of aviation and technology to reach isolated people in need around the globe as we believe nothing should stop people from receiving the essentials of life no matter how remote they are.
By helping to link communities isolated from today’s 'connected world’, we are ensuring that the severity of medical emergencies, natural disasters, conflict and famine are reduced and the light of God now shines brightly there.
We are currently looking for a CRM Database Manager to join us on a permanent, full-time basis working 36 hours per week.
**The Benefits**:

- Salary of £40,000 per annum
- Annual leave entitlement of 22 days’ per year plus 8 paid public holidays per year
- Close-down from Christmas Eve to New Year with non-public-holidays as additional leave
- Non-contributory pension scheme (10%) salary, employees may make voluntary additional contributions
- Flexible working policy
This is an outstanding opportunity for a high-calibre Microsoft expert to join our passionate organisation.
When you join us, you’ll discover a warm friendly team, with a purpose led vision of supporting communities around the world who need our help most. In this welcoming environment, you’ll receive all the support you need to excel in your new role.
So, if you have been looking for a highly rewarding role in the charity sector, where your knowledge and innovative thinking will contribute to making a real difference to the lives of the people we help, then we want to hear from you today
**The Role**
As our CRM Database Manager, you will oversee the development and smooth day-to-day running of our Dynamics 365 CRM database system.
Specifically, you will ensure that data on our CRM system is aligned to our business strategies and can provide actionable insight for the delivery of initiatives.
Whilst monitoring and enhancing the functionality of our CRM system, you will provide our staff with training on how to carry out CRM admin to a consistently high standard.
Additionally, you will:

- Ensure all data meets data protection regulations and legislation
- Co-ordinate system development tests
- Monitor Power Platform developments and opportunities for enhancement
- Support other data operations across the organisation
**About You**
To be considered as a CRM Database Manager, you will need:

- Experience of using Cloud Flows and Business Process Flows
- Experience of system development and deployment through DEV/UAT and Production environments
- Experience of modelling data
- Experience of integrating third party systems to D365, including websites
- In depth knowledge of relevant concepts in information governance
- Excellent interpersonal skills
Ideally, you will have experience of using m-hance NFP, DocsCorePack, ClickDimensions and Microsoft Azure, KingswaySoft, and/or PowerBI.
Experience of analysing data and presenting complex results to both technical and on-technical audiences would be highly beneficial.
Other organisations may call this role Business Data Analyst, Business Data Analysis Manager, Data Manager, Product Support Manager, CRM Manager, Data Analysis Manager, or Business Analyst Team Manager.
Webrecruit and Mission Aviation Fellowship UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptableway to conduct business and we believe that the more inclusive our environments are, the better our work will be.


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