Lettings Manager

2 months ago

Folkestone, United Kingdom Cortland Full time

**Role Overview**

**Role**:Lettings Manager

**Reporting To**:Operations Manager

**Location**: Folkestone

**Company Overview**

Qdime Group delivers comprehensive property management solutions to Leaseholders, Residents’ Management Companies, Developers, and Freeholders. Our services, tailored to meet the specific needs of each client, are delivered by our team of diverse, highlyskilled, and experienced professionals.

Our aim within the Qdime Group is to provide a full-service offer for all residential property matters. We set ourselves apart from our competition by offering an innovative and client-centric approach and by being very successful at what we do.

**Role Responsibilities**
- Management of the existing portfolio, responsible for weekly/monthly reporting to the leadership team.
- To meet prospective clients/landlords to inspect and offer advice on the suitability of their property for letting, the rental potential, and any other information/advice on the letting process.
- Consistently follow up valuations and leads in order to pitch for business and maximise instructions.
- To maximise the number of lettings by offering a professional, friendly, and efficient service to clients/landlords and tenants.
- To develop and manage the marketing and promotion of residential lettings.
- To inspect and value properties for clients/landlords, offering them advice on liability, tenant expectations, and industry best practise.
- Negotiate agreements with clients for "FullyManaged" or "Tenant Find Only" services.
- Maintaining computerised client/landlord and tenant database systems and updating details when necessary.
- To assist in the development of the business by participating in strategic planning meetings and training sessions.
- To prepare Tenancy Agreements including any additional conditions agreed with the client/landlord and arrange for them to be signed by the relevant parties.
- To accurately maintain the Qube/PMX system with any relevant information with regard to new & existing clients/landlords and tenants on a regular basis and to pass on to maintenance any relevant information.
- To promptly reply to any client/landlord or tenant correspondence and maintain the filing system all relevant documents.
- To ensure that we have a set of keys to all properties including communal access doors, that they are labelled as per company policy, entered into the key log book, and stored securely in the key cabinet.
- To communicate regularly with other members of the team ensuring relevant information is passed on.
- To be proactive in suggesting any ideas that will exchange the business, improve customer service, and increase the efficiency of the department.
- Liaising with approved contractors and co-ordinating the repairs and maintenance of properties
- To undertake any other tasks relevant to the position.

**Person Specification and Skills**
- A full current driving licence and own car is essential.
- Educated to degree level or relevant experience with current ARLA membership.
- Demonstrate experience of managing people and budgets.
- Have at least 3 years of proven sales experience within the property market.
- Have a knowledge and understanding of the Folkestone property rental market.
- Knowledge of lettings regulations and an understanding of various client/landlord requirements.
- Be able to negotiation skilfully and accurately represent the company and what it can offer.
- Someone who genuinely loves customers and enjoys serving and supporting them.
- A strong desire to be successful and grow the business.
- Ability to organize and manage multiple priorities.
- People focused able to manage and inspire associates.
- Innovative and pro-active.
- Excellent sales skills.
- Dedicated to providing excellent customer service.
- Ability to communicate effectively with stakeholders with strong written communication and inter-personal skills.
- Ability to multi-task and prioritize daily tasks to meet deadlines in a timely manner.
- Keen eye for detail.
- Flexible and resilient, able to work under pressure to achieve measurable outcomes, outside standard working works if required.
- Strong proficiency with Microsoft Excel, PowerPoint, and Word.

**The Qdime Group Difference**

At Qdime Group we understand that client service delivery and a focus on the resident experience sits at the heart of what we do. We put our clients first and enjoy the part we play in helping their buildings thrive.

Our diverse and talented team is what makes us great and keeps us at the forefront of the industry today and will keep us at the forefront long into the future. We would be delighted to have you join us on this exciting journey.

Qdime Group is an equal opportunities employer.

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