Customer Information Controller
7 months ago
£28,481
**Are you looking for an opportunity?**
Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia
We have an excellent opportunity within our Train Service Delivery Team in Romford ROC, for a Customer Information Controller.
**The Role**
Based in the Anglia Integrated Control Centre near Romford Station, you will manage the provision of customer information during disruption for the Greater Anglia network, providing both customers and colleagues with accurate and speedy information updates.
In this role, you will ensure messages which tell the story of the incident are sent out on a regular basis. You will also be liaising with colleagues in the Anglia Integrated Control Centre, including Network Rail, other Train Operating Companies and the Social Media Team.
**What we are looking for**
We are looking for a colleague who is flexible (in their working hours) with previous exposure to working under pressure. You will be a well organised person, with the ability to prioritise your workload. You should be able to demonstrate effective levels of customer service and written communication skills as well as a good standard of general education.
Due to the number of the different IT systems, you will be working with, you must be IT-literate. Understanding the requirements of customer information during disruption is needed.
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity
**What can we do for you?**
- Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
- Free Travel on GA and 75% discount on other TOCs for leisure travel
- Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
- International travel discount card (FIP) for staff and eligible family members after 12 months service
- GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
- GA Hapi Benefits App
- our great benefits app which includes discounts across many retailers, days out and dining
- 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
- Annually issued 12 discount vouchers for family and friends to use
- Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)
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