Experienced Workshop Controller

5 months ago

Romford, United Kingdom Steven Eagell Group Full time

**Experienced Workshop Controller**
**Romford**
- Ignite your career with the unparalleled opportunity to join _**Europe's largest Toyota franchise**_ _and pave your way to success in the automotive industry._

We at Steven Eagell Group, represent the world's largest automotive brand, and are looking for a Mechanic to embark on an exciting career opportunity within one of the industries with the highest global marketing spends.

As an award-winning employer and Europe's largest Lexus and Toyota retailer, we are committed to delivering complete customer satisfaction across our 45 locations in the Southeast, East of England, and West Midlands.

We are currently expanding our business and seeking a talented **Workshop Controller** to join our **Romford Branch**. This role offers excellent training, genuine career progression, and the chance to work with cutting-edge automotive technology.

**Key Attributes**:

- You will co-ordinate the resources available in the workshop in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity.
- Control the flow of work across the team in an effective, efficient and fair manner
- Responsible for quality and ensuring all job cards are completed correctly
- Prioritising jobs to meet tight deadlines
- Delegating jobs to the relevant Service Technicians and Apprentices
- Managing the workload of the Technicians and Apprentices in the most efficient manner
- Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturer's standards
- Ensures that the relevant manufacturer’s Warranty standards are met
- Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using knowledge of the vehicles and technologies concerned
- Examines vehicles and reports defects against relevant regulatory bodies
- Carries out each job within the budgeted time as set out on the job card - to maintain own labour productivity
- Works in accordance with workshop and Centre Health & Safety requirements
- Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
- Follows key processes to achieve specified quality and efficiency targets
- Works with the Centre developing and improving more efficient processes
- Talks to customers to summarise the details of the work required or carried out, and answer their questions
- Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
- Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
- Coaches and supports apprentices & technicians - for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
- Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
- Attends specialised training as required by the relevant manufacturer
- Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales are followed up by the most appropriate specialist
- Reports on technical problems using appropriate procedures
- Ad hoc duties as and when required to meet the needs of the business

In return:

- Full-time, permanent position
- Car Benefit Scheme (after successful completion of probation period)
- Comprehensive training provided.
- 25 days of holiday (+ Bank Holidays)
- Company pension scheme
- Staff discount scheme
- Sick pay
- Health and wellbeing programme

**Privacy notice**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Workshop Controller: 5 years (required)

Work Location: In person

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