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Experience and Engagement Officer

7 months ago

Isle Of Man, United Kingdom Isle of Man Government Full time

**About the role**

We are looking for a well organised and positive individual to join our supportive team as an Experience and Engagement Officer

The Experience and Engagement Team provide a person centred approach to responding to all types of service user, carer and family member feedback, including concerns. The Experience and Engagement Officer has a key role in ensuring that feedback is dealt with effectively, efficiently and with care and compassion.

We are looking for someone with great administrative and organisational skills, to interpret complex information and deliver excellent quality customer service. If this sounds like a role you would enjoy, we'd love to hear from you

**A workplace that invests in you**

***A competitive salary that increases each 12 months until you reach the salary maximum.

***Annual leave starting from 21 days, a Privilege Day and all Manx and U.K. bank holidays; your annual leave will increase after your first year and again after your third year.

***A flexi-time scheme where you can accrue additional time worked to take as leave.

***Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

***Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

***Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.

***Ability to take an unpaid career break after 3 years service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

***Access to the Nobles Hospital staff canteen where you can purchase affordable meals, drinks and snacks.

***Free car parking.

**Working for the Isle of Man Public Service**

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

**Things to note**

A basic police check is required for this post, which the Isle of Man Government will cover the cost of for you.

Please note a relocation package is not available for this role.

**Ready to apply?