Fraud Investigator S2 Fcoe Bootle

5 months ago

Bootle, United Kingdom Santander Full time

Fraud Investigator | S2 | FCoE | Bootle

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Interested in part-time, job-share and flexible working? We want to talk to you**

**Join our community.**

Santander is all about protecting our customers and communities, so investigating fraud is not something that we take lightly.

As a Fraud Investigator, we’ll look to you to enable the efficient management of fraud risk. You’ll provide an expert investigative, consultancy and advisory service by analysing, researching, and evaluating fraudulent activity.

As a key member of our team, you’ll help to maintain, develop, and implement compliance in-line with legislative requirements, whilst minimising financial loss to Santander.

**The difference you’ll make.**
- Carrying out investigations into fraud committed both internally and externally, taking ownership of end-to-end customer claims across multiple portfolios
- Analysing and reviewing fraud risks/trends on products and services, supporting a culture where each colleague takes ownership for risk and management control
- Consulting and advising on potential weaknesses to mitigate risk to business areas
- Working pro-actively and using your own initiative, taking responsibility of the overall customer experience and ensures customers receive a professional and efficient service
- Ensuring that Santander / Santander Operations and its subsidiaries comply with their legislative obligations
- Establishing and maintaining effective working relationships with key stakeholders and colleagues by advising on the prevention, containment and detection of fraud

**What you’ll bring.**
- Must have previous experience of working within a fraud or risk-based environment, with good investigative skills and excellent attention to detail
- Excellent communication skills, with the ability to work as part of a team and to own initiative, managing own workload whilst adapting quickly to change in a fast-paced environment

**It would also be nice for you to have.**
- Report writing skills
- Specialist knowledge of a range of Santander products and services, with the ability to learn and adapt to new processes and workstreams
- Knowledge of regulatory guidelines and experience of investigating fraud or financial crime in a previous role
- The ability to manage multiple workloads/caseloads at any one time and prioritise tasks as required

**What else you need to know.**

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.

This role is based in Bootle and you will be expected to spend 40% of your time in this office.

This is a permanent opportunity.

Operating hours are 35 hours per week, between 8am-9pm Monday to Friday and 9am-5pm Saturday and Sunday. This will include working up to 1 in 2 weekend shifts (on a Saturday OR Sunday), as well as late shifts up to 9pm.

**Everyday Inclusion**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander’s success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

  • Fraud Investigator S2 Fraud Operations Bootle 12

    5 months ago

    Bootle, United Kingdom Santander Full time

    Fraud Investigator | S2 | Fraud Operations | Bootle | 12 month FTC Country: United Kingdom **WHAT YOU WILL BE DOING** **Interested in part-time, job-share **and **flexible working? We want to talk to you!** **Join our community.** Santander is all about protecting our customers and communities, so investigating fraud is not something that we take...

  • Claims Support S1 Fraud Operations Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Claims Support | S1 | Fraud Operations | Bootle Country: United Kingdom **WHAT YOU WILL BE DOING** **This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.** **Join our community.** As our fraud operations team continues to expand to protect our customers and communities, we are seeking a...

  • Claims Support S1 Fraud Operations Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Claims Support | S1 | Fraud Operations | Bootle Country: United Kingdom WHAT YOU WILL BE DOING Join our community. As our Fraud Operations team continues to expand to protect our customers and communities, we are seeking a Fraud Operations Claim Support advisor to join our Bootle team. You’ll be an important member of our administration team where you...

  • Customer Service Advisor S1 Fraud Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Fraud | Bootle Country: United Kingdom **Join our community** **We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) **along with an additional £500...

  • Customer Service Representative S1 Complaints Bootle

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Representative | S1 | Complaints | Bootle Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community.** We are currently recruiting Customer Solutions Investigators in our Complaints Team, with a starting package of £23,390, this is made up of a base salary £21,393 along with an additional £500 Flexible benefit up to...

  • Principal Auditor

    5 months ago

    Bootle, United Kingdom 4Social Work and Public Sector Staffing Full time

    **Principal Auditor - Bootle** **Salary: £21.62 per hour** **Full Time - Monday-Friday 9:00am to 5:30pm** **Role Purpose**: - To undertake and deliver the audits assigned in our clients’ Annual Audit Plan. Assist the Audit Manager with the monitoring and control of Audits and where required supervision of staff. - To undertake a full range of Audit...

  • Customer Service Advisor S1 specialist Contact

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 |Specialist Contact Centre| Fraud Country: United Kingdom **Join our community.** We are currently recruiting Customer Service colleagues for Part Time positions within our Fraud Payments business area, with a starting package up to £25,062 (pro rata) this is made up of a base salary of £23,036 (pro rata) along with an...

  • Health & Safety Co-ordinator

    6 months ago

    Bootle, United Kingdom Dowhigh Ltd Full time

    An exciting opportunity has become available for a SHQ Technician based in Bootle, Liverpool. Reporting to the senior management team, the role encompasses maintaining safe working practices, auditing and assessments, management of staff training and other essential health and safety roles within the business. Dowhigh are an established business within the...

  • Customer Service Call Handler

    5 months ago

    Bootle, United Kingdom Huntswood Scotland Limited Full time

    Huntswood is looking for experienced call handlers, ideally with experience in Financial Services, to support a leading UK retail bank. **Starting date of Monday 15th January **, you will be supporting our client by taking inbound calls from customers regarding fraud alerts with their banking products. You will be providing an excellent level of customer...

  • Principal Auditor

    5 months ago

    Bootle, United Kingdom Liverpool City Combined Authority Full time

    £23.67- per hour- Trinity Road, Bootle, L20 3NJFinance, Temporary **Role**: SEFTON METROPOLITAN BOROUGH COUNCIL JOB DESCRIPTON Department: Corporate Resources Location: Magdalen House Section: Risk and Audit JE No. A4514 Post: Principal Auditor Grade: J Responsible to: Audit Manager Responsible for: None JOB PURPOSE: To undertake and deliver the audits...

  • Traffic Controller

    3 weeks ago

    Bootle, United Kingdom CV-Library Full time

    Traffic Controller Established since 1991, our client Gaskells Waste (North West) Ltd is looking to recruit a Traffic Controller within the Transport Department. The position is based at their offices in Foster Street, Bootle. The position of Traffic Controller requires a dedicated and client focussed individual to deliver excellent service to all...

  • Registered Care Manager

    3 weeks ago

    Bootle, United Kingdom CV-Library Full time

    Daytime Healthcare are working with a national homecare organization, who are seeking a Registered care manager for their Bootle branch. Job Description: * Working closely with the Director to coordinate the development of a high quality private domiciliary care service for older people in the local area. * manage two services. * Act as the...

  • Traffic Controller

    14 hours ago

    Bootle, United Kingdom Recruitment Services UK Full time

    Traffic ControllerEstablished since 1991, our client Gaskells Waste (North West) Ltd is looking to recruit a Traffic Controller within the Transport Department. The position is based at their offices in Foster Street, Bootle.The position of Traffic Controller requires a dedicated and client focussed individual to deliver excellent service to all customers....

  • Security Guard

    5 months ago

    Bootle, United Kingdom FORTEL SERVICES LTD. Full time

    Fortel is one of the UK's leading security companies, offering a crucial service to key clients, focusing on reliability, professionalism and customer service. As a Security Officer, you are at the heart of our operation. We are looking for individuals who share our energy and passion and will contribute to our ongoing success. **Responsibilities**: -...

  • Security Guard

    6 months ago

    Bootle, United Kingdom FORTEL SERVICES LTD. Full time

    Fortel is one of the UK's leading security companies, offering a crucial service to key clients, focusing on reliability, professionalism and customer service. As a Security Officer, you are at the heart of our operation. We are looking for individuals who share our energy and passion and will contribute to our ongoing success. **Responsibilities**: -...

  • Registered Care Manager

    14 hours ago

    Bootle, United Kingdom Daytime Healthcare Recruitment Limited Full time

    Daytime Healthcare are working with a national homecare organization, who are seeking a Registered care manager for their Bootle branch.Job Description: * Working closely with the Director to coordinate the development of a high quality private domiciliary care service for older people in the local area. * manage two services. * Act as the Registered Manager...

  • Office Administrator

    5 months ago

    Bootle, United Kingdom britbet Full time

    **Administrative Assistant (Office Based)** **Bootle** We require an Office Administrator to join our Liverpool based team to assist our Operations and Head Office functions. You would be working for Britbet, we are a betting company based on 55 racecourses in the UK including some of the most famous racecourses: Aintree, Cheltenham, Goodwood and...

  • Registered Care Manager

    2 weeks ago

    bootle, United Kingdom Daytime Healthcare Full time

    Daytime Healthcare are working with a national homecare organization, who are seeking a Registered care manager for their Bootle branch.Job Description:Working closely with the Director to coordinate the development of a high quality private domiciliary care service for older people in the local area.manage two services.Act as the Registered Manager managing...

  • Principal Auditor

    5 months ago

    Bootle, United Kingdom iWork Recruitment Limited Full time

    Contract to start on 13-05-24 until 29-09-24 with a possible extension. **An enthusiastic and self-motivated individual with previous extensive experience of auditing within public sector.** **Will ideally be professionally qualified with a recognisable internal audit qualification CIPFA, CIA, CMIIA etc.** **Must have excellent communication skills and be...

  • Customer Service Advisor S1 Part Time Everyday

    5 months ago

    Bootle, United Kingdom Santander Full time

    Customer Service Advisor | S1 | Part Time | Everyday Banking Country: United Kingdom **Join our community.** - We are currently recruiting Customer Service Advisors with a starting package up to £24,384 (Pro Rata), this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance...