Advice Project Coordinator

2 weeks ago

Plymouth, United Kingdom Improving Lives Plymouth Full time

**To be considered for this vacancy you need to supply the following**:
**1. CV - detailing your education, qualification, and employment history**

**2. A covering letter detailing how you meet the person spec.**

**Hours**

35 hours per week (Monday to Friday 9-5)

**Location**

Ernest English House

**Reporting to**

Operations Manager / Project Manager

**Responsible for**

Service delivery project management

**Key Contacts**

Citizens Advice Plymouth, PCC and DWP

**Role Summary**

Our Advice Plymouth team provide information, signposting, and advice services to individuals for a variety of issues such as benefits, employment, and utilities. As part of the local Wellbeing Hub network, we also signpost/refer individuals to access information, health, and community services.

**About the role**

You will be required to meet contractual and grant requirements by coordinating the efficient and effective day to day running of service delivery which involves contributing to the recruitment, ongoing support and development of staff and volunteers and deliver information, advice, and support services.

You will authorise delivery of advice/assessments and review case recording on CRM systems.

You will be involved in developing and building on existing partnerships and will contribute to the strategic development within the VCSE. You will have overall responsibility to coordinate engagement with service users on a formal and informal level to ensure that they have a real influence in the way services are delivered.

You will be required to work closely with your line manager to develop bids and contracts and will be developing plans, monitoring, evaluating, and producing regular reports.

You will have budget responsibilities and will be accountable for the use of charitable funding.

You will be an active member of the leadership team working closely with other line managers to develop cross project delivery to provide a wraparound service to our service users reducing the need for them share their story when moving between different teams within the organisation.

You will maintain quality systems and be required to assist with the implementation of identified accreditation standards.

You will carry out any other tasks which may be within the scope of the post to ensure the effective delivery and the needs of the service.

**PERSON SPECIFICATION**

**Experience of**
- Supervision
- Project Coordination and Development
- Financial processes
- Working with the complex needs of service users
- Advice, assessments, support planning and reviews
- Working within social care, education, voluntary or health and wellbeing sectors and the ability to achieve positive outcomes for individuals and vulnerable groups
- Partnership working and working with external organisations
- Monitoring and Evaluation.

**Essential Skills**
- Ability to support and supervise individuals
- Ability to lead by example, promote change and demonstrate professional behaviours
- Excellent communication and inter-personal skills, with the ability to empathise with the needs of people using our services
- Ability to chair meetings
- Ability to deal appropriately with confidential matters
- Ability to develop and maintain constructive relationships with professionals from other agencies and share information appropriately
- Ability to analyse data and statistics to contribute to management information reports
- Excellent IT skills including the use of Microsoft Office and CRM systems
- Well-developed organisational and time management skills
- Experience of balancing conflicting workload priorities
- A positive, energetic and solution focussed approach
- Ability to work in stressful situations
- An understanding of what constitutes a safeguarding issue

**Knowledge of**
- The demographics and health inequalities that individuals and groups may be affected by
- Trauma informed approaches to service delivery
- Co-production principles and how they might be applied at an operational level
- Mental health issues, loneliness, long-term conditions, carers issues and veterans’ issues and the wider armed forces community, learning disability, frailty, sensory and other physical disabilities.

**Desirable**
- Broad understanding of Plymouth health and well-being strategies
- Knowledge of community-based provision across Plymouth in both the voluntary and Statutory sectors (including LiveWell, Hospital Services, Domiciliary Care)
- Commitment to developing digital service provision
- Change Management

**Qualifications**
- Level 3 Information, Advice and Guidance, or above
- Leadership and Management (desirable)
- English and Maths qualification

**Personal Attributes**
- Professional attitude with the ability to prioritise workload
- Able to work on own initiative
- A willingness to work flexibly

**Job Types**: Full-time, Permanent

**Salary**: £24,442.60 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Sick pay
- W

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