Advice Plymouth Assistant Project Worker

2 weeks ago

Plymouth, United Kingdom Improving Lives Plymouth Full time

**Hours**: 20 per week
**Pattern**: Wednesday to Friday
**Salary**: £11,897.60 per annum
**Closing Date**: 20th May 2024

**Employee Benefits**
- 25 days annual leave + Bank holidays
- Additional Xmas leave
- 5% employer pension
- 8 weeks full sick pay after probation
- Employee assistance programme

**Project Summary**

Improving Lives Plymouth and Citizen’s Advice Plymouth work in partnership in a joint contract commissioned by Plymouth City Council to provide information and advice services across Plymouth, known as Advice Plymouth. The service provides telephone and face to face support.
You will support clients and staff of Advice Plymouth by providing information on a variety of matters including welfare benefit and other cost of living queries, referrals and answering the telephone and triage clients to the appropriate service within Improving Lives Plymouth.

**About the role**
- You will be required to meet contractual and grant requirements by supporting the delivery of information, advice, and support services.
- You will be expected to maintain a high standard of confidentiality/ GDPR when dealing with client information.
- You will be expected to create purchase orders and submit invoices for management approval on the relevant financial systems
- You will work closely with volunteers to enhance service delivery.
- You will engage face to face with service users ad hoc when needing to cover reception duties or seeing a client to clarify information connected to service delivery
- You will be accountable for the appropriate use of charitable funding.
- You will be an active member of the Improving Lives Plymouth team working closely with peers to develop cross project delivery to provide a wraparound service to our service users reducing the need for them share their story when moving between different teams within the organisation.
- You will be required to assist with the implementation of identified accreditation standards.
- You will be required to undertake any additional training your manager deems relevant to the role to contribute towards your continued professional development.
- Undertake any other tasks that are appropriate to the role and job description.

**PERSON SPECIFICATION**

**Experience of**
- Working with the complex needs of service users.
- Working within social care, education, voluntary or health and wellbeing sectors and the ability to achieve positive outcomes for individuals and vulnerable groups.
- Working in a client facing role

**Essential Skills**
- Ability to support individuals.
- Ability to lead by example, promote change and demonstrate professional behaviours.
- Excellent communication and inter-personal skills, with the ability to empathise with the needs of people using our services.
- Ability to deal appropriately with confidential matters.
- Ability to develop and maintain constructive relationships with professionals from other agencies and share information appropriately.
- Good IT skills including the use of Microsoft Office and CRM systems.
- Well-developed organisational and time management skills.
- Experience of balancing conflicting workload priorities.
- A positive, energetic and solution focussed approach.
- Ability to work in stressful situations.
- An understanding of what constitutes a safeguarding issue.

**Knowledge of**
- Health inequalities that individuals and groups may be affected by
- Trauma informed approaches to service delivery
- Involving service users with project delivery
- Mental health issues, loneliness, long-term conditions, carers issues and veterans’ issues and the wider armed forces community, learning disability, frailty, sensory and other physical disabilities.
- The importance of support, development and motivation

**Desirable**
- Knowledge of community-based provision across Plymouth in both the voluntary and Statutory sectors
- Commitment to digital service provision

**Qualifications**
- Level 2 Information, Advice and Guidance, or above
- English and Maths qualification

**Personal Attributes**
- Professional attitude with the ability to prioritise workload.
- Able to work on own initiative.
- A willingness to work flexibly.

**Job Type**: Part-time

Pay: £11,897.60 per year

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- Sick pay

Work Location: In person

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