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Generalist Adviser

5 months ago

Plymouth, United Kingdom Citizens Advice Full time

**Position**: Generalist Adviser - Local Services

**Location**: Plymouth

**Closing date**: 05 June 2023

**Role details**:
**Job title**: Generalist Adviser - Local Services

**Location**: Plymouth

**Salary**: £23,226.91 - £24,400.21 - £26,437.12 per annum

**Hours per week**: 37

**Type of contract**: Permanent

**Closing time**: 09:00

We are recruiting for a Generalist Adviser to join our Local Services Department. Improving Lives Plymouth and Citizen Advice Plymouth are working together in a joint contract with Plymouth City Council to provide a joined-up information & advice service known as Advice Plymouth.

The service provides telephone, drop in, and casework support. The role is primarily office based with some outreach work out in the community at foodbanks, job centre etc.

You will be advising clients in many different enquiry areas such as benefits, consumer, employment, family, grants, health/social care, housing, and immigration.

You will deliver quality advice to clients through 10 appointments per week, either face to face or over the telephone.

There is no average appointment - advice is tailored, and each client is treated equally. You will join a strong, knowledgeable team, with a rewarding environment. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across Plymouth.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.