Trainee Generalist Adviser

3 weeks ago

Plymouth, United Kingdom Citizens Advice Plymouth Full time

We support a wide range of people to find a solution to the problems they’re facing. Would you like to help people with their debt and money worries, support them to access the benefits and grants they’re entitled to and advise them on employment, consumer, family, housing and immigration issues?

Plymouth City Council has commissioned Citizens Advice Plymouth to deliver a targeted income maximisation campaign to work across the city alongside partners such as Community Builders and Community Connections as part of the Community Resilience strategy. The service provides advice face to face within our office, via outreach work at numerous locations across Plymouth, via the phone and digitally.

**The role is primarily outreach work with some work completed at our city centre office. **This is not a hybrid working role.This sits within the wider outreach team in our Local Services Department.

It’s a varied role - you will be advising clients in many different enquiry areas with a focus on benefits, budgeting, grants and income maximisation but also covering debt, consumer, employment, family, housing, and immigration. You will deliver quality advice to clients through 10 appointments per week, either face to face or over the telephone. There is no average appointment - advice is tailored, and each client is treated equally.

It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across Plymouth.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis.

**The start date for this role is 9th April 2024, with interviews planned for week commencing the 4th March 2024.**

**Training**:Full training will be provided at our city centre office in Cobourg House, Mayflower Street. This is a 7 week period from 9th April and you must be available for the full 7 week training period - no annual leave will be authorised for these weeks.

The employer for this post is Citizens Advice Plymouth.

**Job Types**: Full-time, Permanent

**Salary**: £23,226.91-£26,437.12 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday

Work Location: In person

Reference ID: 2324 027

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