Caseworker - Local Services
1 month ago
**Position**: Caseworker - Local Services
**Location**: Plymouth
**Closing date**: 12 June 2023
**Role details**:
**Job title**: Caseworker - Local Services
**Location**: Plymouth
**Salary**: £24,400.21 - £29,521.46 per annum
**Hours per week**: 37 hours per week
**Type of contract**: Permanent
**Closing time**: 09:00
We are recruiting for a caseworker to provide advice and casework support to members of the public seeking guidance and support to deal with a range of issues relating to legal problems that people are facing.
You’ll work both face to face and on the phone to establish what the client’s issue is, what action has already been taken, ensure all relevant information is collected, help them to directly resolve the issue whenever possible, and provide the best next steps.
The enquiry areas in which clients may require advice or casework support via this post include: Consumer, Employment, Energy, Family, Health/Social Care, Housing, Wills, and limited issues within Immigration (OISC Level 1).
Our Legal Advice Centre works in partnership to provide clients with access to one-off pro-bono advice appointments - this role will offer ongoing Casework support to these clients, & other clients of the Local Advice Services team, where needed.
You'll take referrals from clients across the Local Services department, including clients of the University House Legal Advice Centre who require casework or follow-up support following their remote advice-appointment, and any other clients of Citizens Advice Plymouth who require further assistance in line with the remit of the role.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
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