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Customer Experience Handler

7 months ago

Crewe, United Kingdom ExamWorksUK Full time

**FIRST**, let's look at what you get working for an ExamWorks company
- **22 days holiday rising to 27 PLUS Bank Holidays**:

- _Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish_
- **We guarantee your birthday off - if you want it**:

- _Paid Sick Leave (after 1 years service)_
- **Continuous training and development with support given by our expert team and opportunities to complete qualifications**:

- _Appraisal programmes for all which aids your progression and salary increases_
- **Company Pension**:

- _Employee referral programme - £250 for every employee you refer_
- **FREE PARKING**:

- _Amazing social events, festivals and parties, team nights_
- _Relaxed working environment with a ‘dress to perform at your best’ policy_
- **Match funding for your charitable activities and 1 day off paid each year for volunteering**:

- _Employee Assistance programme - legal advice, counselling and much more_
- **Discounts on retail, entertainment, eating out, purchases and insurance products**:

- _Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition_
- **Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like**:

- _Cycle to work scheme_
- **Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too**

**Who are ExamWorksUK?**

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for a Customer Experience Handler to join us.

As a Customer Experience Handler you will be working for Kindertons Accident Management.

**We are looking for;**

Someone who is confident on the phone dealing with different levels o caseloads such as complaints.

Confidentiality is key, dealing with client details, - Data Protection Act and GDPR.

A good knowledge of the motor industry.

A sound understanding of FCA/FOS guidelines. (desirable)

A sound understanding of ADR guidelines Awareness of fraud indicators and able to react immediately to them (desirable)

**The role is Monday to Friday, 37.5 hours per week**

**Based in Crewe Cheshire CW2 8UY**

**Salary £23500.00 - £24,000.00**

If you feel you are suitable for this role i would love to speak to you further ?

IND2

**Job Types**: Full-time, Permanent

**Salary**: From £23,500.00 per year

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person