Customer Experience Handler
6 months ago
**FIRST**, let's look at what you get working for an ExamWorks company
- **22 days holiday rising to 27 PLUS Bank Holidays**:
- _Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish_
- **We guarantee your birthday off - if you want it**:
- _Paid Sick Leave (after 1 years service)_
- **Continuous training and development with support given by our expert team and opportunities to complete qualifications**:
- _Appraisal programmes for all which aids your progression and salary increases_
- **Company Pension**:
- _Employee referral programme - £250 for every employee you refer_
- **FREE PARKING**:
- _Amazing social events, festivals and parties, team nights_
- _Relaxed working environment with a ‘dress to perform at your best’ policy_
- **Match funding for your charitable activities and 1 day off paid each year for volunteering**:
- _Employee Assistance programme - legal advice, counselling and much more_
- **Discounts on retail, entertainment, eating out, purchases and insurance products**:
- _Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition_
- **Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like**:
- _Cycle to work scheme_
- **Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too**
**Who are ExamWorksUK?**
We are a group of companies working in the legal, accident management and healthcare sectors currently looking for a Customer Experience Handler to join us.
As a Customer Experience Handler you will be working for Kindertons Accident Management.
**We are looking for;**
Someone who is confident on the phone dealing with different levels o caseloads such as complaints.
Confidentiality is key, dealing with client details, - Data Protection Act and GDPR.
A good knowledge of the motor industry.
A sound understanding of FCA/FOS guidelines. (desirable)
A sound understanding of ADR guidelines Awareness of fraud indicators and able to react immediately to them (desirable)
**The role is Monday to Friday, 37.5 hours per week**
**Based in Crewe Cheshire CW2 8UY**
**Salary £23500.00 - £24,000.00**
If you feel you are suitable for this role i would love to speak to you further ?
IND2
**Job Types**: Full-time, Permanent
**Salary**: From £23,500.00 per year
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Ability to Relocate:
- Crewe: Relocate before starting work (required)
Work Location: In person
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