Claims Handler

**FIRST**, let's look at what you get working for an ExamWorks company
- **22 days holiday rising to 27 PLUS Bank Holidays**:

- _Buy up to 5 MORE HOLIDAYS, or sell some back to us if you wish_
- **We guarantee your birthday off - if you want it**:

- _Paid Sick Leave (after 1 years service)_
- **Continuous training and development with support given by our expert team and opportunities to complete qualifications**:

- _Appraisal programmes for all which aids your progression and salary increases_
- **Company Pension**:

- _Employee referral programme - £250 for every employee you refer_
- **FREE PARKING**:

- _Amazing social events, festivals and parties, team nights_
- _Relaxed working environment with a ‘dress to perform at your best’ policy_
- **Match funding for your charitable activities and 1 day off paid each year for volunteering**:

- _Employee Assistance programme - legal advice, counselling and much more_
- **Discounts on retail, entertainment, eating out, purchases and insurance products**:

- _Wellbeing activities covering mental, financial & physical health, inclusivity, environmental, personal growth, fun and recognition_
- **Reward & Recognition - e-vouchers linked to our values, for you to spend on whatever you like**:

- _Cycle to work scheme_
- **Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too**

**Who are ExamWorksUK?**

We are a group of companies working in the legal, accident management and healthcare sectors currently looking for a Claims Handler to join us.

As a Claims Handler you will be working for Kindertons Accident Management.

**The Role**

As a Claims Handler you will be responsible for ensuring your caseload of road traffic accidents are dealt with accordingly whether this be liaising with insurers, depots or clients to assist with recovery and storage of vehicle, damage repair, engineer inspections or assisting with providing a hire car to the client.

**Duties and Responsibilities**:

- Gathering all evidence required to build a liability case against the Third Party and their insurers.
- Using knowledge and experience to make sound decisions.
- To be assertive and persistent when discussing a liability stance with both Third Parties and Third-Party Insurers
- Managing a high workload whilst remaining organised.
- Utilising our case management system to follow up and document the claim status.
- Ensuring all notes are clear and understandable for the other areas of the business to work with.
- Communicating with clients, the responsible party, their insurers, repairers, engineers and various other parties involved in the process.
- Constantly monitoring and identifying ways of enhancing services, processes and systems
- Dealing with peak periods without allowing standards to fall.
- Achieving set individual targets and assisting toward company targets.
- To provide a general administrative service to your management team.
- Any other duties reasonably requested by line manager.

**Skills And Abilities**
- Customer focused, with an empathetic approach.
- Professional in both written and telephone communication
- Good typing and PC skills
- Able to build Professional and relaxed relationships

**Experience working is an office based environment is highly desired.**

**Salary**: £22,500 per annum

**Hours**: Monday - Friday 37.5 per week - 1 in 4 Saturdays paid in hours in lieu
- **We are a disability confident employer**_

IND2

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

Schedule:

- Monday to Friday

Application question(s):

- If applicable, how long is your notice period?

Licence/Certification:

- Full U.K Driving License (preferred)

Ability to Commute:

- Crewe CW2 8UY (required)

Work Location: In person