Neighbourhood Assistant

6 months ago

Sheffield, United Kingdom Acis Group Full time

Job Advert

**Who are Acis Group?**

We began as a social landlord providing homes in West Lindsey. Now we provide over 7,000 affordable homes across the East Midlands, Yorkshire and the Humber. Our homes include ones for affordable rent, Shared Ownership, people aged 55 and over and supported housing - but now, we do so much more. We take our roles in our customer’s lives seriously, putting them first in everything we do. And as part of that we’ve grown to provide wider services to truly support the communities in which we work.

In addition, there are over 4,000 learners a year are supported in local communities stretching from Sheffield to Mablethorpe - with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.

Your role is all about being the face of Acis in our communities. You’ll be at the front line, making a real difference to our customer’s lives and taking great satisfaction in that.

**This is a fixed term contract for 12 months
**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - At least 25 days annual leave every year, plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit

**What might fill your day to day as a Neighbourhood Assistant**:

- Proactively supporting and assisting the Neighbourhood team to deliver an efficient and compliant service
- Proactively and accurately tracking, updating and monitoring databases to help ensure the team is compliant in our heating or electrical safety protocols and financial duties
- Supporting and administering procurement processes, from purchasing requests through to invoicing
- Ensuring that invoicing and contract management is compliant by actively administering and producing the documentation
- Effectively verbally communicating and negotiating with both internal and external stakeholders to ensure that agreed timescales are kept to
- Getting written agreements whilst following a strict timely process and following the relevant legislation
- Ensuring that the garage waiting list is maintained and income maximised
- Providing administrative support to the entire team to ensure an effective neighbourhoods service which is efficient and effective for our customers
- Monitor and deal with customer enquires including recording on our customer system and coordinating appointments
- Supporting the allocations process in letting properties
- Embracing our new agile way of working

**W**hat a good Neighbourhood Assistant looks like to us**:

- A customer first approach to internal and external customers
- You’re computer literate with knowledge and experience of computer-based office management systems
- The ability to interpret information and put it int o the right format for different audiences
- A willingness to learn new work streams - we’re all about cross-skilling our people.
- Good organisational skills with the ability to independently achieve deadlines
- You’ll have the ability to handle information, securely, timely and accurately including producing clear written reports, letters and minutes.
- You’re happiest working with people, having the ability and commitment to solve problems
- An excellent standard of communication both verbally and in a written format, with influencing and negotiation skills
- You’re self-motivated, resilient and have the drive and determination to achieve results
- The understanding that we need a flexible approach to working hours, with occasional out of hours working
- Resilience. Working in social housing is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives.

**Whast will make you stand out from the crowd**:

- You’ll have knowledge of and understanding of social housing and housing management
- You’ll have experience of procurement systems, raising and completing invoices and purchase orders

**ion.

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