Resident Assistant

1 month ago

Sheffield, United Kingdom deverellsmith Full time

Job title: Resident Service Assistant

Location: Sheffield

Salary: £27,000pa

In the property sector and have lettings experience? Looking for a change? I'm working with build-to-rent company that are looking for a Resident Service Assistant to join the team.

The Resident Service Assistant plays a vital role ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Service Assistant optimises neighbourhood occupancy, maintains properties to a high standard for viewing, welcomes visitors and residents to the scheme whilst always providing first class customer service.

Key Responsibilities & Accountabilities:

  • Ensuring the front desk is manned at all times and is presented to a high standard.
  • Managing inbound phone calls and monitoring the resident services email inbox and actioning requests and enquiries as required.
  • Engaging with the local and resident community to increase exposure and the success of the scheme.
  • Taking delivery of post and parcels, logging to the system and distributing to Residents via the correct process
  • To act as first point of call for residents for all maintenance issues, to log each maintenance case on the system and to ensure it is progressed in a timely manner.
  • Key management including organising keys for new tenancies, receipting keys for old tenancies and tracking existing keys logged out to residents and contractors.
  • Co-ordinating all contractor appointments and logging issues in order that required service levels are attained.
  • Following up on lettings enquiries and undertaking apartment viewings.
  • Meet and greet with new tenants; providing Welcome Packs and new tenancy information where required.
  • Complete regular buildings walk to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
  • Assist in administration for the wider property and lettings teams for the scheme.
  • Updating utility suppliers in writing where appropriate with new resident details to ensure council tax bills are transferred. Requesting/processing bills for void periods.
  • Ensuring up to date resident communication via various channels including social media.
  • Agreeing tenant deposit returns at the end of tenancy.
  • Arrears chasing as instructed by Finance/GM/RSM.
  • Conducting inventories, check ins, property inspections and check outs as required.
  • Assisting with resident event planning, management and execution.
  • Maintaining logbook of current and past contractors and onsite visitors.
  • Assist in maintaining the documentation on the Savills Compliance systems.
  • In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills and Expertise:

  • Strong interpersonal skills.
  • Proactive and dynamic taking ownership of all of core duties.
  • Accuracy and attention to detail.
  • Excellent communication skills displaying sensitivities to and understanding of residents' needs.
  • Ability to handle multiple tasks.
  • Competent in using, Word and Outlook.
  • Flexible and cooperative at all times, working as a member of a Team.
  • Understanding the importance of achieving deadlines and ensuring quality output.
  • Use initiative and take responsibility for providing solutions.
  • To ensure confidentiality and security of all business, client and customer documentation/information.
  • Well-groomed and of smart appearance.
  • Dynamic approach, problem solving, well organised and ability to work well under pressure.
  • SIA Security Guarding licence is essential.

If this position is of interest, please send your CV to

deverellsmith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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