Customer Parts Support Specialist

2 weeks ago


Warwick, United Kingdom Siemens Energy Full time

Mid-level Professional

We have an exciting opportunity to join our Customer Demand team as part of the Supply Chain function. This role will interact globally and will be based at our office in Warwick for the Aero Derivative Gas Turbine (AGT) Product Line.

**How You'll Make an Impact**
- Process quotations, sales orders and other documents through the relevant company ERP system within agreed time-scales
- Build customer relationships, taking accountability and responsibility for developing a successful long-term relationship with our customers by fully understanding their organisational, commercial and operational needs
- Handling all enquires efficiently and ensure follow ups are delivered in a timely manner
- Organise incoming orders with a sense of urgency to ensure orders are processed by required deadlines
- Promote a positive and responsive attitude to all customer requirements, investigating causes and proposing solutions to the organisation
- Monitor the level of customer satisfaction at regular intervals. Ensure where necessary, corrective action is taken, root causes are determined and eliminated where possible

**What You Bring**
- Good working knowledge of the Supply Chain particularly with respect to Customer interaction, Operational Customs controls, Quality Standards and Business Acumen.
- Excellent communication skills, maintaining a professional and organised approach.
- Degree qualified within a Supply Chain discipline would be advantageous.
- Accuracy & attention to detail when working towards tight deadlines.
- Previous experience of order processing/customer service skills preferred.
- Collaborative team player

**Who are Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

**Our Commitment to Diversity**

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences

LI-JM1



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