Metered Customer Advisor L1

4 weeks ago

Warwick, United Kingdom Calor Gas Ltd Full time

**Job no**: 506928

**Work type**: Permanent full-time

**Location**: Warwick

**Categories**: Operations

**Customer Service Advisor - Metered Supply Team** **- Tachbrook Park, Warwick**

**£21,000 to £21,500 With Excellent Benefits**
- Creating a better world, a better company, and a more fulfilling future _
- Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development._
- As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business._

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor - Metered Supply Team

**Key responsibilities will include**:

- Respond to basic enquiries relating to our Central Customer Support team during busier periods.
- Always maintain a high standard of customer service, regularly demonstrating initiative to retain customer loyalty and promote Calor products and services
- Be receptive to complaints or problems, research and resolve them
- Provide speedy and accurate information by telephone and in writing in line with procedures
- Advise and update customers on gas deliveries and schedules
- Operate all systems (computerised and administrative)
- Communicate effectively with all relevant site/company and external departments
- Be able to work and co-operate as part of a team, assisting and supporting colleagues and other departments and sharing best practice
- Assist in developing processes for constant improvement for the benefit of the customer and Calor’s business goals
- Retain a positive attitude towards learning, growth and change
- Take responsibility for own development
- Always demonstrate a professional and positive attitude
- Understands and complies with Calor’s HSE polices, and understands the importance of such

**As such we would like you to have/be**:

- Have excellent interpersonal skills and display effective written and verbal communication skills
- Have excellent organisational and administrative skills
- Highly self-motivated with the ability to manage workload
- Work effectively as part of a team and possess a flexible and adaptable approach
- Be able to demonstrate initiative and analyse problems
- Able to handle all calls, in a professional and empathetic manner
- Receptive to and resolve complaints or problems
- Demonstrate customer focus and are tenacious in the pursuit of business and team goals
- Experience of outbound sales calling, in particular customer retention work would be an advantage but is not considered essential for this role
- Have working knowledge of Microsoft Word, Excel and Outlook

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn. Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

We look forward to hearing from you
- To be considered for the above opportunity you must be eligible to live and work in the UK._
- If you are successful in being offered this role, you will be required to carry out pre-employment checks including but not limited to a medical assessment and DBS (basic disclosure) check._
- Calor Gas Ltd. _is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background._

**Advertised**: 21 Jul 2023 GMT Daylight Time
**Applications close**: 04 Aug 2023 GMT Daylight Time

  • Meter Reader

    7 days ago

    Warwick, United Kingdom Hamilton Mayday Full time

    We have a fantastic opportunity for people living in Warwick and the surrounding areas. Come and be a meter reader, using your great customer service skills and good local knowledge. As a meter reader, you will be on your feet all of the day and getting the benefits of fresh air and activity along with engaging with the general public in theirhomes and...

  • Customer Service Advisor

    4 days ago

    Warwick, United Kingdom SVB Solutions Full time

    **Customer Service Advisors** **Hybrid working option (WFH- working from home) after training** **Warwick, Warwickshire** **Basic £21,600 per annum plus bonus up to £2,000 and excellent benefits** Is your New Year’s Resolution to find a new job where you don’t work shifts or weekends with the option of working from home two days per week (WFH) -...

  • Customer Service Advisor

    2 weeks ago

    Warwick, United Kingdom Reed Business Support Full time

    **Position**: Customer Service Advisor **Salary**: £10.77-12.50 p/h **Contract**: Temporary. Start ASAP to June 2023 **Location**: Warwick. Office based. **Working Shifts**: 8:30-17:00 / 9:00-17:30 (rotation shift) 37.5 hours p/w ???? **A Customer Service role that will open the door to a happy work life** **Reed Specialist Recruitment** are delighted...

  • Customer Service Advisor

    7 days ago

    Warwick, United Kingdom SVB Solutions Full time

    **Customer Service Advisors** **Hybrid working option (WFH- working from home) after training** **Warwick, Warwickshire** **Basic £21,600 per annum plus bonus up to £2,000 and excellent benefits** **Is your New Year’s Resolution to find a new job where you don’t work shifts or weekends with the option of working from home two days per week (WFH) -...

  • Customer Service Advisor

    6 days ago

    Warwick, United Kingdom Right Now Recruitment Full time

    **Multiple Customer Service Executive vacancies - no experience needed!!!** Right Now Group is delighted to be exclusively partnering with an industry-leading manufacturer Hansgrohe to recruit a number of exciting Customer Service Executive roles within their existing Customer Service Team! Hansgrohe recently announced an exciting, £5 million relocation...

  • Customer Service Advisor

    4 weeks ago

    Warwick, United Kingdom Bridge of Hope Full time

    A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters., - Act as the first point of contact for all inbound customer calls (high volume) - Outbound calling regarding payment queries - Handle queries and complaints through to...

  • Customer Service Advisor

    4 days ago

    Warwick, United Kingdom Recruit123 Full time

    Trainee Position Are you interested in working with an enthusiastic team in an exciting environment, where customer service is paramount? Our client is a fast paced growing business who have increased their GWP from 8 million to 12 million in 4 years. They are now looking to hire a Trainee Customer Service Advisor. No experience necessary although exposure...

  • Customer Service Advisor

    7 days ago

    Warwick, United Kingdom P3 Search & Selection Full time

    As Customer Service Advisor you will handle a range of inbound correspondence relating to a variety of queries such as updates on claims; amending customers details; direct debit queries; complaints and cancellations. You will also assist Dealerships andInternal Stakeholders with relevant queries. The role will also have a focus on completing a number of...

  • Customer Service Advisor

    18 hours ago

    Warwick, United Kingdom Connells Group Full time

    **Job Description** Role - Customer Service Advisor (known locally as a Property Manager)** **Salary - £20,000 per annum** **Location - Warwick PMC, 4 Olympus Court, Warwick, CV34 6RZ** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 5, 9am - 1pm** **Employment Type - Full-time, permanent** **The Connells Group** has recently...

  • Customer Service Advisor

    1 month ago

    Warwick, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**:Warwickshire **Salary**:£18,000 - £22,000 **Hours**:Full-Time **Our Client**: Our client, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Their team at the Central-South Warwickshire & Pershore Agency situated across four sites in Warwick,...

  • Senior Customer Service Advisor

    19 hours ago

    Warwick, United Kingdom Euro Car Parts Full time

    **Senior Customer Service Advisor - Warwick** As a Senior Customer Service Advisor, you will be reporting to the Operations Manager. Within your role, you will maintain the highest standards, develop talent, and maximise LKQ Euro Car Parts’ profit at every opportunity. Driving the Branch to achieve a balanced performance ensuring all colleagues are...

  • Customer Service Advisor

    2 weeks ago

    Warwick, United Kingdom SF Recruitment Full time

    SF Recruitment are working with a business based in Warwick (CV34) who are looking for a Customer Service Advisor to join the team £24,000 - £26,000 Hybrid - 2 days at home (Once trained) - must have previous customer service experience and someone who wants progression to a Team Leader role SUMMARY OF RESPONSIBILITIES: You will be the point of contact...

  • Customer Contact Advisor

    2 days ago

    Warwick, United Kingdom OCS Group Full time

    We have an exciting opportunity within OCS for Customer Contact Advisors at the NEC. The NEC is the UK’s largest event space and welcomes 700,000 to 1 million visitors a year. In this role you will provide services to NEC customers (internal and external) via the NEC switchboard & NEC Backstage Reception. We are recruiting for permanent full-time members...

  • Customer Contact Advisor

    2 days ago

    Warwick, United Kingdom OCS Group Full time

    We have an exciting opportunity within OCS for Customer Contact Advisors at the NEC. The NEC is the UK’s largest event space and welcomes 700,000 to 1 million visitors a year. In this role you will provide services to NEC customers (internal and external) via the NEC switchboard & NEC Backstage Reception. We are recruiting for permanent full-time members...

  • Customer Service Advisor

    1 week ago

    Warwick, Warwickshire, United Kingdom Reed Full time €26,000

    Position: Membership Support Advisor (Property Sector)Salary: up to £26,000 DOEContract: PermanentLocation: Warwick CV34, hybrid based, 2 WFH, 3 in office. No flexibility on thatWorking Shifts: 9am-5pm Monday to Friday, 37 hours p/w Coventry Reed Specialist Recruitment are delighted to be representing a company within the properties sector Our client...

  • Service Advisor

    1 week ago

    Warwick, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Service Advisor Vacancy - Main Dealer in Warwick** **Salary crica £25,000, plus Bonus** **Hours: 8am - 6pm Monday to Friday, plus alternate Saturdays 8:30am - midday** **Well-established and reputable Main Dealer** Our client, a well regarded Main Dealership in Warwick, is currently looking to expand their team with a new Service Advisor. They're a...

  • Customer Sales Assistant

    6 days ago

    Warwick, United Kingdom Peter Posh Formal Suits Full time

    **Customer Sales Advisor (Retail) - Immediate Start Available** - Salary: £18,500 - £30,000 DOE (Paid Weekly) - Working Hours: Monday to Saturday & a weekday off in lieu - Job Type: Permanent - Immediate Start Available **Description**: Peter Posh is looking for outgoing people with passion for customer service. Ready to excel in retail sales with an...

  • Service Advisor

    19 hours ago

    Warwick, United Kingdom BMW Group Retail Full time

    Rybrook Warwick is looking for a Service Advisor. **Your role** We are looking to recruit an experienced Service Advisor who will thrive on achieving business targets and personal goals. You must be prepared to work hard in a challenging environment and be a committed and enthusiastic team player. **Your profile** We’re looking for someone with proven...

  • Customer Service

    1 month ago

    Warwick, United Kingdom P3 Search Full time

    We are looking for a customer service advisor in the CV34 area.This is for a well known insurance company.You must have experience in customer service over the phone.Monday to Friday.Full time permanent position.£22k per year.Please apply for an immediate interview

  • Customer Service

    1 month ago

    Warwick, United Kingdom P3 Search Full time

    We are looking for a customer service advisor in the CV34 area.This is for a well known insurance company.You must have experience in customer service over the phone.Monday to Friday.Full time permanent position.£22k per year.Please apply for an immediate interview