Support Engineer

2 weeks ago

Warwick, United Kingdom ClearCourse Full time

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

**About ClearCourse**

Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:
Are you tired of being just another remote unseen employee number in your current job? Come and join Intelligent Golf which is a market leading membership product service provider used by a majority of the UK golf clubs.

Join our fantastic and closely working, fun and interacting team here in our office environment here at Intelligent Golf in Warwick. You’ll find yourself a part of a supportive structure, with an open, honest, direct and inclusive team around you, that wantsyou to succeed and welcomes your input and where you’ll benefit from the feel of an innovative, close-knit start-up environment

**Benefits**

As part of ClearCourse, we offer a competitive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, enhanced maternity, paternity and adoption pay, generous trainingbudgets and reimbursement for professional memberships, a flexible hybrid-working model allowing one day from home weekly for this role and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being

**About the Role**

You'll also provide customer training on enhancements, while being knowledgeable and passionate about the Intelligent Golf product when training and supporting. Responsibilities will involve working with a customer retention plan, dealing with customer implementationsand generally training customers on the use of the system.

Considering that the Intelligent Golf product is endorsed and used by many of the top Golf Clubs throughout the UK. This role will support a vast product that delivers a diverse membership solution used by sports, sailing/yachting and other types of sportsclubs too.

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**About You**

You must be very comfortable with computers and websites while being a good listener with customer service and rapport building skills. You'll have the abilty to work under pressure, have an excellent telephone manner with a good aptitude for problem solvingand responding with satisfactory resolutions. So, it's important you have very clear, professional, and accurate written communication skills.

With an interest and knowledge surrounding golf coupled with experience of handling a volume of support calls. You'll have the ability to learn and quickly grasp the Intelligent Golf product to put to use any customer service skills to include customer supportticket logging associated actions and related resolution communication. With the ability to work independently and as part of a team while have motivation and drive to resolve customer support issues independently, confidently and politely at all times.

Also, considering the existing fun close knit team and working environment. You'll have a good sense of humour, able to integrate with a small team and be approachable. Importantly, you'll be comfortable with speaking to people of different levels of seniorityin a business and different levels of knowledge in the Golfing industry.

Ultimately, you'll be someone who is friendly, flexible, enthusiastic, and able to fit in with our small but efficient team, and able to embrace the culture of a hardworking internet start-up company while being a person that is not hung up on job descriptionsand instead adopts the want to get the job done mindset.

We offer:
As part of ClearCourse we offer a competitive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, enhanced maternity, paternity and adoption pay, generous trainingbudgets and reimbursement for professional memberships, a hybrid-working model and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.

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