Customer Service Representative
3 months ago
**Bournemouth, office based, Hours 37.5 per week Monday to Friday 9am to 5.30pm**
We’re looking for a Customer Service Representative based in our Bournemouth office. You’ll have great relationship building skills and share our passion for outstanding customer service.
Your role will be interesting and varied with lots of interaction with clients and as well as dealing with the legal elements of cases and drafting documents using a case management system.
**About you**
- Experience within a customer service role is preferable but not essential.
- Experience of using workflows and a case management system would be advantageous.
- Ability to communicate well, both written and verbally.
- Enjoy working collaboratively to support your team.
- Display commitment, enthusiasm and passion to do the very best for our clients.
- Ability to prioritise workload and take ownership of tasks.
- Computer literate and good telephone manner.
**About Us**
The key to everything we do is the client. We want to make sure we give them the professional advice they deserve. It’s something we really value and think that everyone we employ should too. As part of this, each and every one of us is responsible for our roles individually, as part of a team and with our clients. We need a great team working with and for us.
**The benefits you can enjoy**
- Competitive salary.
- Holiday of up to 25 days plus your Birthday off (if it falls Monday to Friday) and a discretionary LA day.
- Contributory pension scheme.
- Flexible benefits (including buying and selling holiday)
- Perkbox - rewards and benefits platform with a huge range to choose from including discounted gym membership, shopping vouchers and cinema tickets.
If you are successful you will need to complete an adverse financial and DBS check.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: S57/23
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