Resident Liaison Officer

5 months ago

London, United Kingdom Equans Full time

Resident Liaison Officer

**Offer ID**:

- 57879**Contract type**:

- Resident Liaison Officer**Schedule**:

- Full-Time**Country**:

- United Kingdom**Equans is looking for a Resident Liaison Officer to join our team in Noel Park, N22. This is a full time, permanent role. On offer is a salary of £26,000 - £30,000 depending on skills and experience, company vehicle and benefits package.**

**WHAT WILL YOU DELIVER?**
- To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
- Managing the customer/resident journey whilst following the client and company engagement procedures
- To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
- Carry out choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO
process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
- Agree access arrangements with the resident and book appointments to enable the work to their home
- Organise and provide support needs: packing boxes, dust sheets, storage and other facilities
as required and agreed.

**WHAT CAN WE OFFER YOU?**

On offer is a salary of £26,000 - £30,000, car and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app

**WHO ARE WE LOOKING FOR?**
- Previous experience within a customer service based role
- Previous resident liaison experience within the construction / social housing sector
- Basic understanding of construction and social housing
- Familiarisation of GDPR regulations
- Computer literate in MS office

**WHO ARE WE?**

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**WHAT’S NEXT?**
- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

**Place**:

- Workplace : Hornsey United Kingdom**APPLY FOR THIS JOB OFFER**

**Share this job**:

  • Resident Liaison Officer

    6 months ago

    London, United Kingdom Ador Talent Ltd Full time

    Ador Talent are working with a leading Energy Renewables Engineering company who have been established over 30 years. Our client is currently working on a huge social housing project in Kensington and Chelsea Borough and require a Resident Liaison Officer to work with residents on a large project to install metering & billing services to occupied properties,...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom Ador Talent Ltd Full time

    **Role: Resident Liasion Officer** **Salary: £32,000** **Location: W11 1TQ** **Contract: 12 months** Ador Talent are working with a leading Energy Renewables Engineering company who have been established over 30 years. Our client is currently working on a huge social housing project in Kensington and Chelsea Borough and require a Resident Liaison...

  • Resident Liaison Officer

    1 month ago

    London, United Kingdom CV-Library Full time

    We have an opportunity for a Resident Liaison Officer within the Social Housing and Property Maintenance sector. You will be working in a dynamic team as a Resident Liaison Officer within the Planned Maintenance division.   We are looking for enthusiastic individuals with a passion for customer service to become an integral part of planned...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom United Living Full time

    United Living Property Services is a well-established, fast paced and ambitious business with a great reputation for providing excellent services to our clients. We refurbish and regenerate homes up and down the country, and are embarking on a journey of growth which will see our turnover double to £1 billion over the course of the next 5 years. Now is a...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom The Riverside Group Full time

    **Job Title**:Resident Liaison Officer **Contract Type**:Permanent **Salary**:£33,485- £35,545 per annum **Working Hours**:35 hours per week **Working Pattern**:Monday - Friday **Location**:Arlington House, Camden, London - Hybrid **The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer within our Damp and Mould...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - South London- Industry: - Property Services- Salary: - £28000 - £33000 per annum- REF: - EM11083_1691768359- Contact Name: - Elle Muller- Job Published: - 38 minutes ago**Resident Liaison Officer** **£28-33K per annum** **Full time, perm role** **South London** We currently have a fantastic opportunity for a...

  • Resident Liaison Officer

    5 months ago

    North London, United Kingdom Blayze Group Full time

    **Resident Liaison Officer (RLO)**: **Role**:Resident Liaison Officer (RLO) **Line Manager**:Resident Liaison Manager (RLM) **Term**:18-month Fixed Term Contract **Salary**:£40,000 + Benefits (including travel expenses/mileage to site) **Summary**: The Resident Liaison Officer (RLO) will support the Resident Liaison Manager (RLM) in executing the...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom United Living Full time

    **Job Opportunity: Resident Liaison Officer** **Location: North West/West London** **About Us**: Join the thriving and dynamic United Living Property Services team in West London! As a rapidly growing business, we are excited to welcome a new Resident Liaison Officer to contribute to our success. If you're looking for a long-term career opportunity with a...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom United Living Full time

    **Job Opportunity: Resident Liaison Officer** **Location: Camden** **About Us**: Join the thriving and dynamic United Living Property Services team in Camden! As a rapidly growing business, we are excited to welcome a new Resident Liaison Officer to contribute to our success. If you're looking for a long-term career opportunity with a Main Contractor,...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom Kier Group Full time

    We're looking for a Resident Liaison Officer to join our Building Solutions Team based in West London. **Location**: West London - Working on a number of sites across West London **Contract**:Permanent, Full time **What will you be responsible for?** As a Resident Liaison Officer, you'll be working within the Building Solutions Team, supporting them in...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom HLP Consulting Full time

    Job Title: Resident Liaison Officer Location: London Company: HLP consulting **Job Type**: Full-Time **Salary**: Competitive, based on experience About Us: Our Client is a leading organization in the social housing sector committed to providing safe and comfortable homes for individuals and families in need. We are dedicated to creating vibrant and...

  • Resident Liaison Officer

    4 weeks ago

    London, Greater London, United Kingdom Shared Services Partnership Full time

    About the Role:We are seeking a highly skilled and experienced Resident Liaison Officer to join our Property Services Department. As a key member of our team, you will be responsible for providing information, advice, and assistance to tenants and leaseholders during major works on their homes.Key responsibilities include:Developing and managing plans for...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Resident Liaison Officer** **Sutton** **£23 - £25.00 P/H (Umbrella)** **Agile Working pattern** We are currently seeking a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom Premier Work Support Full time

    Our client, an established and successful construction company has a permanent position for a **Resident Liaison Officer** to join their existing team to cover various London locations. **Reporting to the Lead Resident Liaison Officer you will be responsible for**: - Supporting and assisting the training of new RLO's on the role, procedures and company...

  • Resident Liaison Officer

    6 months ago

    London, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open...

  • Resident Liaison Officer

    4 weeks ago

    London, Greater London, United Kingdom Wates Full time

    Resident Liaison OfficerWe are seeking a skilled Resident Liaison Officer to join our Wates team within our Planned Maintenance division. As a key member of our team, you will be responsible for delivering exceptional customer service to our residents on social housing contracts.Key Responsibilities:Establish and manage the Tenant/Customer/Resident Liaison...

  • Resident Liaison Officer

    5 months ago

    London, United Kingdom PiLON Full time

    **Salary Range**: £29,000 - £32,000 gross per annum including car allowance, fuel card is provided on top **Contract type**: Employment, permanent, full-time role **Location**: South-West London, with site office based in SW18 Due to sustained business growth and several long-term contract wins, **we are expanding the team **and are** looking for...

  • Resident Liaison Officer

    6 months ago

    London, United Kingdom PiLON Full time

    **Salary Range**: £29,000 - £32,000 gross per annum including car allowance, fuel card is provided on top **Contract type**: Employment, permanent, full-time role **Location**: North-West London, with site office based in Watford Due to sustained business growth and several long-term contract wins, **we are expanding the team **and are** looking for...

  • Resident Liaison Officer

    4 weeks ago

    London, Greater London, United Kingdom MMP Consultancy Full time

    MMP Consultancy is seeking a skilled Resident Liaison Officer to support the delivery of works programmes in South East London. As a key member of our team, you will play a pivotal role in ensuring the smooth running of programmes and building management.Key Responsibilities:Manage resident consultation and involvement in planned works programmes, minimizing...

  • Resident Liaison Officer

    6 months ago

    London, United Kingdom PiLON Full time

    **Salary Range**: £29,000 - £32,000 gross per annum including car allowance, fuel card is provided on top **Contract type**: Employment, permanent, full-time role **Location**: North London, site based in Enfield Due to sustained business growth and several long-term contract wins, **we are expanding the team **and are** looking for experienced Resident...