Contact Centre Agent

2 weeks ago


Remote, United Kingdom Higher Ed Partners (UK) LTD Full time

**Contact Centre - Enrolment Specialist at Higher Ed Partners (HEP) UK**

**About HEP UK**

HEP’s mission is to increase access to top quality and affordable higher education through the online delivery of instruction and help online students succeed.

Equality of opportunity is at the heart of everything we do. By helping people improve their lives, whatever their background and circumstances, we believe that affordable and high-quality higher education builds fairer and more equitable societies, unlocks the potential of individuals, helps harmonise skills gaps with the needs of the workplace, transforms employability rates and delivers a thriving global economy.

**About the Role**

**Key Responsibilities include**:

- Follow up on assigned lead opportunities effectively and efficiently to maximise likelihood of quality students enrolling on a University course.
- Follow defined enrolment management processes with an impeccable follow through and utilization of available tools and resources.
- Utilise business tools (Salesforce) to effectively track each interaction and progression of all leads.

**Key Experience/Skills Required**
- 3+ years of customer service experience in a performance-oriented contact centre
- 3+ years of experience working for a higher education institution in an advisory role.
- A passion for supporting customers and students to achieve their goals
- Experience working in or with higher education sector is highly desirable
- Experience of Salesforce is highly desirable

**Benefits**
- Work fully remote, or from our Brighton office if preferred
- Basic Salary of £26,000 per annum
- Uncapped performance-related commission paid by Intake Cycle (8-10 weeks)
- 24 Days Annual Leave + UK Bank Holidays
- Enhanced Employer Pension Contributions at 6%

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Call Centre Sales: 3 years (preferred)
- Higher Education Industry Work: 3 years (preferred)
- Regulated Industry: 2 years (preferred)

Work Location: Remote

Reference ID: HEPUK - Contact Centre Enrolment Specialist


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