Luxury Brand Ambassador
3 weeks ago
Do you love all things luxury? Are you passionate about making sure that customers’ needs are met? Then look no further We have an opportunity working within our dynamic outsource contact centre playing a crucial part in maintaining the highest standards of customer service and experience.
At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Byredo.
Byredo creates and develops a range of products such as fragrance and make-up but also Byproduct, the brand category for any non-beauty projects.
Byredo is reinventing the world of luxury through a new approach, where creation is led by emotions, expressing a full and limitless brand universe.
We believe that through creativity, we're able to develop timeless products, both meaningful and inspirational, to people and their lives.
**What you will be responsible for**:
- First point of contact for all customer queries and providing product advice
- Proactively work to mitigate any escalations, dealing with returns/exchanges, order status queries and provide information on time-line logistics
- Brand ambassador for your client carrying exceptional customer service
- Ensuring that the customer is at the heart of every conversation
**What you’ll bring to the table**:
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Experience within Customer Service
- Being a self-motivated individual that has the ability to objection handle
**Languages Requirement**:
- Fluent in Italian both verbal and written
- C2 Level of English
**Working Hours**:
- Full time - 40 hours per week
- Core working hours between 08:00-17:00 Monday to Friday (and between 09:00-01:00 Monday to Saturday during peak periods)
**Location**:
- Remote (WFH) or in our Southend-on-Sea office
**Homeworking Eligibility**
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
**Windows**
**MUST** be a Windows 11 compatible machines, but **MUST** also be equipped with the following:
Windows 10 22H2 or Windows 11 21H2/22H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
**Apple/macOS**
**MUST** be equipped with the following:
macOS 12 (Monterey) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
**Hardware & Software: Mobile Phone**
You **MUST** have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 9.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
**Minimum Speed Requirements**:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
**Who are Ventrica?**
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
We pride ourselves on providing intelligent solutions that help brands build stronger customer relationships. Ventrica are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. We understand that for our clients to maintain a competitive advantage, we need to continually evolve and invest - and that’s exactly what we do.
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