Receptionist/administrator

4 days ago


Basingstoke, United Kingdom Operose Health Full time

Operose Health are leaders in digital-first primary care providing high quality, accessible and resilient NHS services for our patients. We currently serve over 640,000 patients across 66 GP practices nationwide.

**Job Description**:
Location: Basingstoke

Camrose, Gillies, and Hackwood Partnership is a large practice and PCN with over 50,000 patients, working across four sites, all closely located in central and south Basingstoke. There are fantastic transport links with the M3 very close by and free parking at all sites. The beautiful Hampshire countryside is just minutes away, with the New Forest and coast also easy to get to, yet it’s also only a 45minutes train journey to central London.

We are a training practice, with GPST’s, FY2s, nursing and nursing associate trainees and are keen to support our team through additional training meaning lots of opportunities to be involved in developing colleagues. The are a host of specialist clinics and hubs across the sites, including women’s health, vasectomy, frailty, leg ulcer, diabetes, respiratory, mental health, paediatrics. Our community nursing team are based on site as are the community midwives supporting closer working. We have regular consultant led MDTs for mental health, diabetes and paediatrics with a direct access on site Consultant paediatrician clinic monthly.

As a PCN we have paramedic practitioners supporting home visits, a team of clinical pharmacists, FCP’s, social prescribers, mental health support workers, and work on a team-based model with a care co-ordinator associated with each team of GP’s. Our care co-ordinators work as go-to support for patient liaison and queries and also support with administration. The benefits of being part of a larger practice are greater opportunities for development of areas of interest and a broad range of colleagues, whilst working within teams to look after a smaller group of patients brings the vital relationships and support of colleagues close by.

We are passionate about patient care and our team The team continues to grow and develop and we’d love you to be a part of that.

Our reception and administration teams are the first contact patients have with our services. These are important roles at the heart of the high-quality care we provide.

We invest in our reception and admin staff from the moment they join us. This includes sector-leading pay, benefits and training, and a career where you will make a difference every day.

To be considered for this exciting role:

- Reception or customer care experience is essential
- The person must be an excellent communicator both spoken and written
- Must be able to work within processes/procedures
- Work effectively with colleagues as part of a team.
- A willingness to learn and progress with a ‘can do’ attitude.
- Previous experience of working in the NHS is welcome but not essential.
- The ability to communicate with a wide range of people in a kind, professional and caring way.

Overview of roles and responsibilities:

- Responding to patient queries and liaising with the wider primary care team.
- Managing appointment requests and signposting patients to our range of services.
- Maintaining patient records and maintaining patient confidentiality.
- Utilising other information systems to support efficient workflow processes.
- Processing prescription requests in a timely manner.
- Supporting patient health promotion recall campaigns.
- Encouraging uptake of our digital tools to support patient self-care.
- Taking part in all mandatory training, annual appraisal and continued education, learning and development.
- In return we offer
- In return for your commitment, Operose Health offers:

- Pay rates always above the national or London Living Wage - that means a minimum of £11 per hour nationally and £12.05 per hour in London in 2023.
- 27 days holiday a year (plus bank holidays) minimum for full-time staff.
- NHS Pension scheme.
- Annual pay review for all staff.
- A comprehensive induction programme.
- Continuous training and development.
- A range of other exciting employee benefits such as discount cards, cycle to work schemes, travel season ticket loans and employee wellbeing services.



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