Receptionist

7 months ago


Basingstoke, United Kingdom Physical Balance Full time

**Receptionist Position**

Physical Balance, a respected and trusted clinic offering over 20 health and wellbeing services plus a bespoke Pilates and yoga studio based in Daneshill, Basingstoke. We have experienced rapid growth in all areas over the past few years and have a busy team of over 20 practitioners and 8 studio trainers, who together with our reception team welcome 100’s of clients per week.

**KEY TASKS & RESPONSIBILITIES**
- Provide friendly and welcoming service to all patients and clients, always representing the PB brand.
- Answering telephones.
- Making appointments on our booking systems.
- Taking client payments within clinic.
- Making calls to clients ahead of their appointment as required.
- Ensuring client information is kept up to date.
- Dealing with queries and taking ownership of any that you respond to, to ensure they are completed in a timely manner.
- Ensure you maximise all opportunities for sale.
- Diary optimisation - be aware and act on adjustments that need to be made.
- Ensuring the reception area is kept presentable.
- General administration.
- Ensuring the practitioners day runs as smoothly as possible.
- Assisting the Practice Manager with ad hoc projects.
- Involvement in marketing activities as required.
- Promoting reviews and newsletter sign-ups.
- Communicate feedback and complaints to the Directors and Practice Manager as necessary.

**PERSONAL SKILLS & DEVELOPMENT**
- Exceptional organisational and communication skills.
- Able to use their own initiative.
- Enthusiasm.
- Great attention to detail.
- Willingness to work within a team to achieve the company’s goals.
- Treat all colleagues and patients with kindness and respect.
- Utilise opportunities to gain further experience and knowledge.
- Put forward ideas on how we can improve our service and offering.

**Role reports to the Practice Manager**

**Job Types**: Part-time, Temp to perm

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person


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