Contact Centre Agent

2 weeks ago

Redhill, United Kingdom Blue Arrow Full time

Blue Arrow is currently recruiting for a Willis Towers Watson Contact Centre Agents in Redhill area.

JOB LOCATION:
Office based in Redhill
- Parking available onsite

HOURS: Full time 37 hrs p/w (8-6 Monday to Friday)

PAY RATE PAYE: £12.50 p/h

INTERVIEW PROCESS: Telephone / Teams with Manager - 1 hour

The role is Temp to Perm dependant on performance in the first 12 weeks

Benefits for you:

- Weekly pay
- Auto enrllment into pension scheme
- Accrued holiday hours
- WTW Star of the Quarter
- Quarterly Team Events
- On the spot reward scheme

The Role:
Performance Objectives:
Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes

People
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team

Clients
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the brand
- Make outbound calls when required

Financial
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets

Essential
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude

Advantageous
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage

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