Contact Centre Agent
3 weeks ago
The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members needs and to promote the Willis Towers Watson brand
* Communicate with members via email
* Make outbound calls when required
Financial
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of time-sheets
Willis Towers Watsons Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the worlds leading organisations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
Minimum Criteria & Skills (including education & licenses)
Essential
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
Advantageous
* Experience in either DB or DC pensions administration would be an advantage
* Experience working within a contact centre would be an advantage
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy
-
Customer Service Agent
4 weeks ago
Redhill, United Kingdom Willis Towers Watson Full timeCustomer Service Agent (Contact Centre) - Redhill, GB June 02, 2023 **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a...
-
Contact Centre Agent
3 weeks ago
Redhill, United Kingdom Guidant Global Full timeThe Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward on...
-
Contact Center Agent
4 weeks ago
Redhill, United Kingdom eTeam Full timeJob Title: Contact Center AgentContract: 03 MonthsLocation: Ipswich, UK- OnsiteThe Role:Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...
-
Contact Center Agent
4 weeks ago
Redhill, United Kingdom eTeam Full timeJob Title: Contact Center AgentContract: 03 MonthsLocation: Ipswich, UK- OnsiteThe Role:Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...
-
Contact Center Agent
4 weeks ago
Redhill, United Kingdom eTeam Full timeJob Title: Contact Center AgentContract: 03 MonthsLocation: Ipswich, UK- OnsiteThe Role:Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and...
-
Contact Center Agent
4 weeks ago
Redhill, Surrey, United Kingdom eTeam Full timeJob Title: Contact Center Agent Contract: 03 Months Location: Ipswich, UK- Onsite The Role: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the...
-
Contact Center Agent
4 weeks ago
Redhill, Surrey, United Kingdom eTeam Full timeJob Title: Contact Center Agent Contract: 03 Months Location: Ipswich, UK- Onsite The Role: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the...
-
Contact Centre Supervisor
4 weeks ago
Redhill, United Kingdom WTW Full timeWe are looking for customer service focused individuals to join our team. As a Contact Centre Supervisor your role will be varied, responsibilities include coaching/mentoring, quality monitoring, driving performance, supporting projects and answering inbound interactions / escalations. **The Role** - Coach team members to optimize efficiency, monitoring...
-
Customer Service Agent
4 weeks ago
Redhill, United Kingdom WTW Full timeDo you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you! We’re looking for people to answer inbound calls and...
-
Call Centre Agent
7 days ago
Redhill, United Kingdom Blue Arrow Full timeBlue Arrow is currently recruiting for a Willis Towers Watson Contact Centre Agents in Redhill area. JOB LOCATION: Office based in Redhill - Parking available onsite HOURS: Full time 37 hrs p/w (9 -5 Monday to Friday) Start ASAP Temp to perm PAY RATE PAYE: £12.50 p/h INTERVIEW PROCESS: Face to Face - Redhill Office The role is Temp to Perm dependant...
-
Customer Service Agent
3 weeks ago
Redhill, Surrey, United Kingdom Willis Towers Watson Full timeDo you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you! We’re looking for people to answer inbound calls and web...
-
Customer Service Agent Contact Centre
4 days ago
Redhill, Surrey, United Kingdom WTW Full timeDo you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn't involve cold calling, selling or people putting the phone down on you? Do you want a job that's Monday to Friday with no weekend callouts? Then we could have a role for you! We're looking for people to answer inbound calls and...
-
Customer Service Agent Contact Centre
4 days ago
Redhill, Surrey, United Kingdom WTW Full timeDo you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn't involve cold calling, selling or people putting the phone down on you? Do you want a job that's Monday to Friday with no weekend callouts? Then we could have a role for you! We're looking for people to answer inbound calls and...
-
Contact Centre Advisor
4 weeks ago
Redhill, United Kingdom Reed Business Support Full timeWhat we’re looking for A team player, whilst also being able to work autonomously Strong interpersonal skills and an excellent telephone manner Ability to work well under pressure and to tight deadlines Highly organised and possess strong planning skills Positive and enthusiastic approach Receptive to change GCSE or equivalent in Maths and English at...
-
Customer Service Advisor
4 weeks ago
Redhill, United Kingdom WTW Full timeDo you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you! We’re looking for people to answer inbound calls and web...
-
Contact Center Agent
3 weeks ago
Redhill, United Kingdom Guidant Global Full timeRoles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...
-
Contact Center Agent
3 weeks ago
Redhill, United Kingdom Guidant Global Full timeRoles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...
-
Contact Center Agent
3 weeks ago
Redhill, United Kingdom Guidant Global Full timeRoles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and email. Meet individual...
-
Contact Center Agent
3 weeks ago
Redhill, United Kingdom Guidant Global Full timeRoles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...
-
Contact Center Agent
6 days ago
Redhill, United Kingdom Guidant Global Full timeJob DescriptionRoles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet...