Call Centre Agent
4 weeks ago
Blue Arrow is currently recruiting for a Willis Towers Watson Contact Centre Agents in Redhill area.
JOB LOCATION:
Office based in Redhill
- Parking available onsite
HOURS: Full time 37 hrs p/w (9 -5 Monday to Friday)
Start ASAP
Temp to perm
PAY RATE PAYE: £12.50 p/h
INTERVIEW PROCESS: Face to Face - Redhill Office
The role is Temp to Perm dependant on performance in the first 12 weeks
Benefits for you:
- Weekly pay
- Auto enrllment into pension scheme
- Accrued holiday hours
- WTW Star of the Quarter
- Quarterly Team Events
- On the spot reward scheme
The Role:
Performance Objectives:
Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
People
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
Clients
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the brand
- Make outbound calls when required
Financial
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets
Essential
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude.
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