Contact Centre Supervisor

9 months ago


Redhill, United Kingdom WTW Full time

We are looking for customer service focused individuals to join our team. As a Contact Centre Supervisor your role will be varied, responsibilities include coaching/mentoring, quality monitoring, driving performance, supporting projects and answering inbound interactions / escalations.

**The Role**
- Coach team members to optimize efficiency, monitoring progress against SLAs / KPIs
- Produce accurate reports and monitor trends in data
- Support Contact Centre projects and upskilling of colleagues
- Aim to answer caller queries on first contact as often as possible, using the ‘self-serve’ opportunities WTW provide online where appropriate
- Develop and maintain scheme / system knowledge
- Work efficiently to hit individual and team targets

**The Requirements**
- Keen to provide an exceptional service, with a positive and caller focused attitude
- Good communication skills (listening, spoken and written)
- Natural problem solver, able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Computer literate
- Contact Centre / Customer Service experience required
- Experience mentoring more junior associates required
- Experience working to SLA’s / KPI’s beneficial
- Excellent customer service skills essential
- Good time management

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

**Equal Opportunity Employer


  • Contact Centre Agent

    6 months ago


    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    6 months ago


    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom CV-Library Full time

    Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom Carbon 60 Full time

    Carbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom CV-Library Full time

    Carbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to...


  • Redhill, Surrey, United Kingdom Swan Family Centres Limited Full time

    About the RoleThis is an exciting opportunity to work with Swan Family Centres Limited as a Child Contact Centre Coordinator. In this role, you will play a vital part in delivering a crucial service to families by coordinating and supervising family time between children and their birth families.As a successful candidate, you will possess a Level 3...


  • Redhill, United Kingdom Willis Towers Watson Full time

    **_**CENTRAL TOWN LOCATION, CLOSE PROXIMITY TO TRANSPORT LINKS, NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY ** _** This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. Your role will be varied, responsibilities include data analysis, reporting,...

  • Contact Centre Agent

    4 weeks ago


    Redhill, Surrey, United Kingdom Guidant Global Full time

    Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to...


  • Redhill, United Kingdom Opus Tech Full time

    **Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?** Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and...

  • Customer Service Agent

    6 months ago


    Redhill, United Kingdom Willis Towers Watson Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...


  • Redhill, Surrey, United Kingdom WHSmith Full time

    We are looking for a highly skilled and experienced individual to join our team as a Mail and Retail Centre Supervisor. In this role, you will be responsible for leading a team of counter assistants to deliver exceptional customer service and drive sales growth. You will also be responsible for managing cash and ensuring the security of both cash and postal...


  • Redhill, United Kingdom Santander Full time

    SCUK Customer Services Contact Centre Advisor Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and...


  • Redhill, United Kingdom Santander Full time

    SCUK FiBa Customer Service Contact Centre Advisor 12mth FTC Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in...


  • Redhill, United Kingdom Santander Full time

    SCUK FiBa Contact Centre Advisor (12 Month FTC) Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey...


  • Redhill, Surrey, United Kingdom Swan Family Centres Limited Full time

    Job SummarySwan Family Centres Limited is seeking a skilled and compassionate Community Youth Supervisor to join our team. As a key member of our team, you will be responsible for coordinating and supervising family time between children and their birth families, ensuring their safety and well-being at all times.The ideal candidate will have a Level 3...

  • Crane supervisor

    2 weeks ago


    Redhill, United Kingdom Fawkes & Reece South Full time

    Do you have a passion for Construction and looking to work with a leading contractor in Redhill ? We have a new role to work with a contractor that requires a Crane Supervisor as soon as possible!Location: Redhill Contract type: TBCStart date: TBCDuration: Long TermPay rate: £220 a dayKey Fawkes & Reece Contact: Lewis Jones ( Brighton office)The companyA...

  • Crane supervisor

    3 weeks ago


    Redhill, United Kingdom Fawkes & Reece South Full time

    Do you have a passion for Construction and looking to work with a leading contractor in Redhill ? We have a new role to work with a contractor that requires a Crane Supervisor as soon as possible! Location: Redhill Contract type: TBC Start date: TBC Duration: Long Term Pay rate: £220 a day Key Fawkes & Reece Contact: Lewis Jones ( Brighton office)The...

  • Crane supervisor

    3 weeks ago


    Redhill, United Kingdom CV-Library Full time

    Do you have a passion for Construction and looking to work with a leading contractor in Redhill ? We have a new role to work with a contractor that requires a Crane Supervisor as soon as possible! Location: Redhill Contract type: TBC Start date: TBC Duration: Long Term Pay rate: £220 a day Key Fawkes & Reece Contact: Lewis Jones ( Brighton office)The...


  • Redhill, United Kingdom CV-Library Full time

    Postal & Reprographics Supervisor Redhill £14.57 per hour (umbrella) Full Time Contract (6 Months) Novax Recruitment is actively seeking a Postal & Reprographics Supervisor in Redhill. This is a contract with a scope for extension working full time hours. The job: Manage all aspects of the Post Room services and processes that support the core...