Contact Centre Senior Account Executive

7 months ago


Redhill, United Kingdom Opus Tech Full time

**Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?**

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.

**Position**:
**Where? Join our Sales Team**:
The Senior Account Executive is responsible for proactively hunting and generating a quality business pipeline, winning profitable business and to help deliver customer success. The Senior Account Executive will also promote, sell and secure new business from within their new logo wins through a relationship-based account management approach.

**Requirements**:
**Who? are we looking for?**:
We are seeking a Senior Account Executive with:

- A minimum 3 years experience hunting Contact Centre (or Similar) new logo opportunities
- A proven track record in a Contact Centre (or similar) sales role (annual sales of £1m+)
- Experience and ability to work at various levels with clients up to C-level
- Ability to hit the ground running with an established network of contacts both within the CC community as well as prospective customers
- Self-motivated, team-player who can self manage against agreed targets and objectives
- Good planning and organisational skills, and the ability to remain calm under pressure
- Can work in a manner that champions the organisational values of Trust, Generosity, Transparency, Professionalism, and Happiness

**Key Measures of Success**:

- Develop strong working relationships with our Contact Centre partners
- Build a rolling pipeline of 4.0 X the agreed Gross Profit quota
- Exceed the personal sales targets and KPIs
- Deliver agreed number of customer reviews and case studies per annum
- Own and run 4 customer or events as agreed (face to face or virtual)
- Align with our company values and deliver “The Opus Way”

**Other information**:
**What? can Opus offer you?**:
Salary of £55-£70k basic DOE + Uncapped commission OTE £170K

Car Allowance

25 Days Holiday + UK Bank Holidays

Optional Hybrid working
- Free daily breakfasts in the office
- Regular companywide events
- Monthly 'shining star' employee recognition awards
- Pension and life insurance
- Refer a friend scheme (£1,000)
- Mental health, financial and legal support
- Training and development plans
- State of the art offices
- Option to buy and sell holiday
- Employee Dream Ball - Quarterly chance to win £2.5k towards a dream

**Culture is important to us as are our values**
- Work together to win together
- Be brave and think differently
- Own it and never give up
- Strive to be the best
- Stay curious and keep learning



  • Redhill, United Kingdom WTW Full time

    We are looking for customer service focused individuals to join our team. As a Contact Centre Supervisor your role will be varied, responsibilities include coaching/mentoring, quality monitoring, driving performance, supporting projects and answering inbound interactions / escalations. **The Role** - Coach team members to optimize efficiency, monitoring...

  • Contact Centre Agent

    6 months ago


    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    7 months ago


    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom CV-Library Full time

    Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom Carbon 60 Full time

    Carbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom CV-Library Full time

    Carbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to...

  • Contact Centre

    1 day ago


    Redhill, United Kingdom Lloyd Recruitment Services - Epsom Full time

    **Contact Centre - Technical Specialist** **£30k - £35k ** £500 Flexible Benefit ** Annual Bonus Scheme ** 27 days holiday plus bank holidays ** Up to 12.5% pension contributions ** Sharesave scheme **Childcare vouchers ** Discounts on high street brands and local retail discounts** Are you a senior contact centre professional who has a technical mind...


  • Redhill, United Kingdom WTW Full time

    This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions /...


  • Redhill, Surrey, United Kingdom Swan Family Centres Limited Full time

    About the RoleThis is an exciting opportunity to work with Swan Family Centres Limited as a Child Contact Centre Coordinator. In this role, you will play a vital part in delivering a crucial service to families by coordinating and supervising family time between children and their birth families.As a successful candidate, you will possess a Level 3...


  • Redhill, United Kingdom Willis Towers Watson Full time

    **_**CENTRAL TOWN LOCATION, CLOSE PROXIMITY TO TRANSPORT LINKS, NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY ** _** This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. Your role will be varied, responsibilities include data analysis, reporting,...


  • Redhill, United Kingdom Reed Business Support Full time

    Customer Services Contact Centre Advisor based in Redhill, Surrey The starting salary for this role is £19,000 per annum plus quarterly bonus and £500 flexible benefit allowance. The department operates between the hours of 9am and 7pm and therefore you will be required to work across a shift pattern, detailed below: Week 1 - 8am to 3pm (1 hour unpaid...

  • Contact Centre Agent

    4 weeks ago


    Redhill, Surrey, United Kingdom Guidant Global Full time

    Job Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to...


  • Redhill, United Kingdom Reed Business Support Full time

    Part Time Customer Service Contact Centre Advisor based in Redhill, Surrey. The starting salary for this role is £19,000 per annum plus quarterly bonus (PRO RATA). The part time hours of work we are looking to cover are as follows: Monday, Wednesdays and Thursdays = 10 - 2pm Saturday = 9am - 2pm (Total of 17 hours per week) What we’re looking for - A...


  • Redhill, United Kingdom Santander Full time

    SCUK Contact Centre Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is a leading global player in the consumer finance business, and we provide customers with finance for the vehicles they need and desire. For our customers, you will be more than just a friendly voice to answer their questions; you will be an...

  • Customer Service Agent

    7 months ago


    Redhill, United Kingdom Willis Towers Watson Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...


  • Redhill, United Kingdom Santander Full time

    SCUK Contact Centre Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is a leading global player in the consumer finance business and we provide customers with finance for the vehicles they need and desire. For our customers, you will be more than just a friendly voice to answer their questions; you will be an...


  • Redhill, United Kingdom Santander Full time

    SCUK Customer Services Contact Centre Advisor Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and...


  • Redhill, Surrey, United Kingdom Protalent Full time

    Protalent is currently seeking an experienced Audit & Accounts Senior to join an accountancy practice in Redhill. The estimated salary for this role is £42,000 - £62,000 per annum.About the PracticeThe practice offers a comprehensive range of business advisory and accounting services, catering to a diverse client base.Their services include audit work,...


  • Redhill, Surrey, United Kingdom First Contact Chefs Full time

    This prestigious hotel seeks a highly skilled and motivated Senior Kitchen Team Member to join their esteemed kitchen brigade, working closely with the Head Chef to deliver exceptional culinary experiences.As a key member of the team, you will be responsible for maintaining high standards of food quality, safety, and presentation. Your duties will...