Contact Centre Agent
2 weeks ago
Job Title- Contact Centre Agent
Job Location- Redhill
Job Type- Onsite
Salary- £13.30 per hour
The Role
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
Excellence
* Forward on escalated calls in the correct manner
* Maintain and develop knowledge of pension schemes
People
* Provide support to the administration team
* Support team members during busy periods
* Work as part of an effective team
Clients
* Answer the phones and respond to members queries to set service standards
* Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
* Communicate with members via email
* Make outbound calls when required
Financial
* Hit individual (KPI of 50 calls per day) and team targets
* Ensure timely completion of timesheets
Willis Towers Watsons Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the worlds leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.
Minimum Criteria & Skills (including education & licenses)
Essential
* Pass at C or above for Maths and English Language at GCSE or equivalent
* Able to work to a high level of accuracy
* Able to work well under pressure and meet targets
* Interpersonal skills to include good written and verbal communication
* Computer literate
* Excellent customer service skills and a positive, customer focused attitude
Advantageous
* Experience in either DB or DC pensions administration would be an advantage
* Experience working within a contact centre would be an advantage
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy
-
Contact Centre Agent
6 months ago
Redhill, United Kingdom Stellantis Financial Services Full time**A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...
-
Contact Centre Agent
6 months ago
Redhill, United Kingdom Stellantis Financial Services Full time**A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...
-
Contact Centre Agent
2 weeks ago
Redhill, United Kingdom CV-Library Full timeJob Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide...
-
Contact Centre Agent
2 weeks ago
Redhill, Surrey, United Kingdom Guidant Global Full timeJob Title- Contact Centre Agent Job Location- Redhill Job Type- Onsite Salary- £13.30 per hour The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to...
-
Contact Centre Agent
2 weeks ago
Redhill, United Kingdom Carbon 60 Full timeCarbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a...
-
Contact Centre Agent
3 weeks ago
Redhill, United Kingdom CV-Library Full timeCarbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to...
-
Contact Centre Agent
2 months ago
Redhill, United Kingdom CV-Library Full timeThe Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Redhill - RH1 1WS Payrate: £13.30 per hour...
-
Contact Centre Supervisor
8 months ago
Redhill, United Kingdom WTW Full timeWe are looking for customer service focused individuals to join our team. As a Contact Centre Supervisor your role will be varied, responsibilities include coaching/mentoring, quality monitoring, driving performance, supporting projects and answering inbound interactions / escalations. **The Role** - Coach team members to optimize efficiency, monitoring...
-
Customer Service Agent
6 months ago
Redhill, United Kingdom Willis Towers Watson Full time**Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...
-
Customer Service Agent
6 months ago
Redhill, United Kingdom WTW Full timeDo you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you! We’re looking for people to answer inbound calls and...
-
Child Contact Centre Coordinator
2 days ago
Redhill, Surrey, United Kingdom Swan Family Centres Limited Full timeAbout the RoleThis is an exciting opportunity to work with Swan Family Centres Limited as a Child Contact Centre Coordinator. In this role, you will play a vital part in delivering a crucial service to families by coordinating and supervising family time between children and their birth families.As a successful candidate, you will possess a Level 3...
-
Contact Centre Team Leader
6 months ago
Redhill, United Kingdom Willis Towers Watson Full time**_**CENTRAL TOWN LOCATION, CLOSE PROXIMITY TO TRANSPORT LINKS, NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY ** _** This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. Your role will be varied, responsibilities include data analysis, reporting,...
-
Customer Service Agent
2 weeks ago
Redhill, United Kingdom CV-Library Full timeCarbon60 is recruiting a Contact Centre Agent for a well known UK based pensions company. Rate:£13.30 per hour Duration: 6 months Location: Redhill This role will be full time on site. See full role responsibilities below: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to...
-
Scuk Customer Services Contact Centre Advisor
6 months ago
Redhill, United Kingdom Santander Full timeSCUK Customer Services Contact Centre Advisor Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and...
-
Customer Service Agent
2 days ago
Redhill, United Kingdom Carbon 60 Full timeOur client based in Redhill, are looking for a Customer Service Agent to join their team in Redhill on a contract basis.This role will be working full time in their office in Redhill.Working in a busy call centre, within a friendly and professional team.You will mainly be taking inbound calls relating to a variety of occupational pension schemes.You may be...
-
Customer Service Agent
4 weeks ago
Redhill, Surrey, United Kingdom Carbon60 - Eng&Tech Full timeOur client based in Redhill, are looking for a Customer Service Agent to join their team in Redhill on a contract basis. This role will be working full time in their office in Redhill. Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. ...
-
Customer Service Agent
4 weeks ago
Redhill, United Kingdom CV-Library Full timeOur client based in Redhill, are looking for a Customer Service Agent to join their team in Redhill on a contract basis. This role will be working full time in their office in Redhill. Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You...
-
Customer Service Agent
4 weeks ago
redhill, United Kingdom Carbon60 - Eng&Tech Full timeOur client based in Redhill, are looking for a Customer Service Agent to join their team in Redhill on a contract basis.This role will be working full time in their office in Redhill.Working in a busy call centre, within a friendly and professional team.You will mainly be taking inbound calls relating to a variety of occupational pension schemes.You may be...
-
Scuk Fiba Customer Service Contact Centre Advisor
6 months ago
Redhill, United Kingdom Santander Full timeSCUK FiBa Customer Service Contact Centre Advisor 12mth FTC Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in...
-
Estate Agent Luxury Homes
6 months ago
Redhill, United Kingdom Fine and Country Full timeEstate Agent | Lister/Valuer | Premium Homes Fine & Country Reigate, Redhill and East Grinstead Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an experienced Agent to join our team in the Reigate, Redhill and East Grinstead area. - Redhill - £ - £100,000 OTE Estate Agent | Lister/Valuer |...