Contact Center Agent

4 weeks ago


Redhill, United Kingdom eTeam Full time

Title: Contact Centre Agent

Contract: 03 months with extension

Location: UK Redhill / Ipswich


Description

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.


Performance Objectives:

Excellence

• Forward on escalated calls in the correct manner

• Maintain and develop knowledge of pension schemes


People

• Provide support to the administration team

• Support team members during busy periods

• Work as part of an effective team


Clients

• Answer the phones and respond to members queries to set service standards

• Provide an efficient, professional service to meet all client/members' needs and to promote the *** brand

• Communicate with members via email

• Make outbound calls when required


Financial

• Hit individual (KPI of 50 calls per day) and team targets

• Ensure timely completion of timesheets


*** Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.


Minimum Criteria & Skills (including education & licenses)

Essential

• Able to work to a high level of accuracy

• Able to work well under pressure and meet targets

• Interpersonal skills to include good written and verbal communication

• Computer literate

• Excellent customer service skills and a positive, customer focused attitude


Advantageous

• Experience in either DB or DC pensions administration would be an advantage

• Experience working within a contact centre would be an advantage



  • Redhill, United Kingdom Guidant Global Full time

    Roles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...

  • Contact Center Agent

    4 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Roles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...

  • Contact Center Agent

    4 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Roles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...

  • Contact Center Agent

    4 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Roles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet individual and...

  • Contact Center Agent

    3 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Roles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and email. Meet individual...

  • Contact Center Agent

    2 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    Job DescriptionRoles and responsibilities:Work in a busy call center with a friendly team environment.Handle inbound calls and assist with email queries.Provide support to the administration and customer service teams.Maintain and develop knowledge of pension schemes.Support team members during peak times.Communicate with clients via phone and email.Meet...

  • Contact Center Agent

    4 weeks ago


    Redhill, Surrey, United Kingdom Guidant Global Full time

    Roles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and email. Meet...

  • Contact Center Agent

    4 weeks ago


    Redhill, Surrey, United Kingdom Guidant Global Full time

    Roles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and email. Meet...


  • Redhill, Surrey, United Kingdom Guidant Global Full time

    Job Description Roles and responsibilities: Work in a busy call center with a friendly team environment. Handle inbound calls and assist with email queries. Provide support to the administration and customer service teams. Maintain and develop knowledge of pension schemes. Support team members during peak times. Communicate with clients via phone and...

  • Contact Centre Agent

    17 hours ago


    Redhill, United Kingdom eTeam Inc Remote Work Freelance Full time

    Job Title: Contact Centre Agent Location: Redhill, UK (Onsite Role) Contract: 3 Months with Possibility of extension (Rolling Contract) The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email...

  • Contact Centre Agent

    1 month ago


    Redhill, United Kingdom Blue Arrow Full time

    **Contact Centre Agent (Pensions)** **Surrey** **£12.50 per hour (PAYE)** **3 months temporary, with possibility of extensions or permanent placements** **The Role** **Key Responsibilities** - Forward on escalated calls in the correct manner - Maintain and develop knowledge of pension schemes - Provide support to the administration team - Answer the...


  • Redhill, United Kingdom Willis Towers Watson Full time

    Customer Service Agent (Contact Centre) - Redhill, GB June 02, 2023 **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a...

  • Contact Centre Agent

    4 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence *...

  • Contact Centre Agent

    3 weeks ago


    Redhill, United Kingdom Guidant Global Full time

    The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward on...


  • Redhill, United Kingdom Fine and Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Reigate, Redhill and East Grinstead Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the premium housing market in Reigate, Redhill, East Grinstead and the surrounding areas. - Redhill - £50,000- £90,000 Estate Agent...


  • Redhill, United Kingdom Willis Towers Watson Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...


  • Redhill, United Kingdom WTW Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you!  We’re looking for people to answer inbound calls and...


  • Redhill, United Kingdom WTW Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you!  We’re looking for people to answer inbound calls and...


  • Redhill, United Kingdom WTW Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?Then we could have a role for you! We’re looking for people to answer inbound calls and web chats...


  • Redhill, Surrey, United Kingdom eTeam Full time

    Job Description Job Title: Contact Centre Agent I Location: Redhill, UK Job Type: Full Time Contract, 3 Months (Temp to permanent after 3 months based on their performance) Work Model: Onsite The Role: • Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational...