Contact Centre Agent

1 month ago


Redhill, United Kingdom Blue Arrow Full time

**Contact Centre Agent (Pensions)**
**Surrey**
**£12.50 per hour (PAYE)**
**3 months temporary, with possibility of extensions or permanent placements**

**The Role**

**Key Responsibilities**
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- Provide support to the administration team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the company brand
- Make outbound calls when required
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets

**Minimum Criteria & Skills**

**Essential**
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude

**Advantageous**
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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