Contact Centre Team Leader

2 weeks ago


Redhill, United Kingdom Willis Towers Watson Full time

**_**CENTRAL TOWN LOCATION, CLOSE PROXIMITY TO TRANSPORT LINKS, NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY ** _**

This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader.

Your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions / escalations.

This is an office-based role at our Redhill office

**The Role**
- Produce accurate reports and identify trends in data, proposing solutions to optimise productivity and enhance services
- Guide and motivate a team to provide exceptional customer service
- Monitor team progress towards quality and performance targets
- Complete monthly coaching and 121’s with your direct reports, including performance improvement or development plans as required
- Assist with project planning, business pitches and recruitment
- Be a point of reference on more technical issues and non-standard queries
- Support Contact Centre new service installs
- Assist with escalations and other incoming interactions as required
- Provide an exceptional level of service, adapting to different caller scenarios and problems
- Positively represent WTW and our Clients by providing a friendly and professional service
- Inform the team of procedure changes and member communications



  • Redhill, United Kingdom WTW Full time

    This is a fantastic opportunity to join a highly successful and growing organization as a Contact Centre Team Leader. As a Contact Centre Team Leader your role will be varied, responsibilities include data analysis, reporting, quality monitoring, driving performance, project planning, coaching/development, performance management and answering interactions /...

  • Contact Centre Agent

    1 month ago


    Redhill, United Kingdom Stellantis Financial Services Full time

    **A day in the life of a Contact Centre Agent** A Contact Centre agent’s primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an...

  • Contact Centre Agent

    2 weeks ago


    Redhill, United Kingdom eTeam Inc Remote Work Freelance Full time

    Job Title: Contact Centre Agent Location: Redhill, UK (Onsite Role) Contract: 3 Months with Possibility of extension (Rolling Contract) The RoleWorking in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email...

  • Contact Centre Agent

    1 month ago


    Redhill, United Kingdom Guidant Global Full time

    The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence *...


  • Redhill, United Kingdom Santander Full time

    SCUK Contact Centre AdvisorCountry: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and provide motor...


  • Redhill, United Kingdom Willis Towers Watson Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...


  • Redhill, United Kingdom Santander Full time

    SCUK Contact Centre Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is a leading global player in the consumer finance business, and we provide customers with finance for the vehicles they need and desire. For our customers, you will be more than just a friendly voice to answer their questions; you will be an...


  • Redhill, United Kingdom WTW Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts? Then we could have a role for you!  We’re looking for people to answer inbound calls and...


  • Redhill, United Kingdom Santander Full time

    SCUK Contact Centre Advisor Country: United Kingdom **WHAT YOU WILL BE DOING** Santander Consumer Finance is a leading global player in the consumer finance business and we provide customers with finance for the vehicles they need and desire. For our customers, you will be more than just a friendly voice to answer their questions; you will be an...


  • Redhill, United Kingdom WTW Full time

    Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?Then we could have a role for you! We’re looking for people to answer inbound calls and web chats...


  • Redhill, United Kingdom Santander Full time

    SCUK FiBa Customer Service Contact Centre Advisor 12mth FTC Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in...


  • Redhill, United Kingdom Santander Full time

    SCUK FiBa Contact Centre Advisor (12 Month FTC) Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey...


  • Redhill, United Kingdom Santander Full time

    SCUK FiBa Contact Centre Advisor ( Month FTC)Country: United Kingdom Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and...

  • Team Leader

    6 days ago


    Redhill, United Kingdom Avery Healthcare Full time

    About The Role Your career progression as a Team Leader could be right around the corner at Greensand House   Care Home in  Redhill . The home is looking for an experienced care sector professional like you to support with leading a team to ensure the care we deliver is of the highest standard. This is your opportunity to shine and really make a...

  • Team Leader

    6 days ago


    Redhill, United Kingdom Avery Healthcare Full time

    Your career progression as a Team Leader could be right around the corner at Greensand House Care Home in Redhill. The home is looking for an experienced care sector professional like you to support with leading a team to ensure the care we deliver is of the  highest standard.  This is your opportunity to shine and really make a difference to the lives...


  • Redhill, United Kingdom CBSbutler Full time

    Job ref: JSC/1202572_1687963029 - Location: Redhill - Sector: Manufacturing - Job type: Permanent - Salary: £40000 - £50000 per annum - Contact: Jennifer Shaw-Clark - Published: about 4 hours ago - Start date: ASAP - Consultant: Jennifer Shaw-Clark **Production Team Leader** **Redhill** **Up to £50k (depending on experience)** Our cleint is a leader...

  • Night Team Leader

    7 days ago


    Redhill, United Kingdom Avery Healthcare Full time

    About The Role Your career progression as a Night Team Leader could be right around the corner at Greensand House Care Home in  Redhill, Surrey . The home is looking for an experienced care sector professional like you to support with leading a team to ensure the care we deliver is of the highest standard. This is your opportunity to shine and really...

  • Night Team Leader

    7 days ago


    Redhill, United Kingdom Avery Healthcare Full time

    Your career progression as a Night Team Leader could be right around the corner at Greensand House Care Home in Redhill, Surrey.    The home is looking for an experienced care sector professional like you to support with leading a team to ensure the care we deliver is of the  highest standard.  This is your opportunity to shine and really make a...


  • Redhill, United Kingdom LMA Full time

    Key Responsibilities: - Answering inbound calls - Responding to web chats in a timely fashion - Clearly document any discussions on the system - Providing an exceptional level customer service - Adapting to different caller scenarios and challenges - Providing a positive and friendly service Skills and Experience: - Good communication skills - written,...


  • Redhill, Surrey, United Kingdom Workingmums Full time

    Are you looking for a Customer Service role that offers recognition, career progression and excellent benefits? If the answer is yes to that question, then a Contact Centre Advisor role at Santander Consumer Finance UK (SCUK) could be perfect for you! We are based in Redhill, Surrey and provide motor finance to car dealerships throughout the UK. We are now...