![Edge Hill University](https://media.trabajo.org/img/noimg.jpg)
Accommodation Assistant
2 months ago
_**We’re here to create and harness knowledge, to deliver opportunity for everyone.**_
**About the Role**
This is an exciting opportunity for an Accommodation Assistant to join the Accommodation team. You will support a dynamic and student focused, community-based service to residential students which is highly valued, visible and supports the creation of a safe and inclusive community.
The Accommodation team, strive to ensure students feel supported, engaged and able to live independently within our accommodation and this role is vital to enabling that success. You will support the delivery of a holistic 52-week service to our students, ensuring that the transition from home to university living is achieved as smoothly as possible and will help to foster and manage self-supporting communities of students.
**About You**
As Accommodation Assistant you will:
- Be a great communicator who is able to calmly use their verbal and written skills to liaise with students, parents and stakeholders.
- Have experience of working in a fast-paced environment with multiple tasks.
- Have demonstrable experience of using IT systems to manage admin workflows.
- Possess experience of working within student housing environment or similar and/or knowledge of a hall management service.
**Rewards & Benefits**
- A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- A wide range of development programmes to enhance your career.
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
Click to view our rewards and benefits package.
**About Us**
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885,Edge Hill University is “A great success storyan institution that improves and impresses year after year” - Times Higher Education._**We’re here to create and harness knowledge, to deliver opportunity for everyone.**_
**About the Role**
This is an exciting opportunity for two Help & Support Advisers to join our high performing Library & Learning Services department and contribute to our welcoming, knowledgeable, and professional service for students, staff, and University customers.
As a first point of contact, your approachable and friendly manner, coupled with outstanding listening skills will enable you to unpick, resolve and triage enquiries across a myriad of enquiry types from traditional library support and IT assistance, to aiding customers to find answers/assistance with wellbeing and money advice support needs.
These roles involve some evening shift work, please see job description for more details.
**About You**
As Help & Support Adviser you will:
- have experience of providing customer and solution-focussed support
- have excellent customer service and communication skills with an ability to build rapport and relationships with individuals and services.
- be self-motivated and able to prioritise workload using your initiative
- have good working knowledge of Microsoft Office software with the ability to troubleshoot, support and educate end users in IT and key systems
**Rewards & Benefits**
- A minimum of 35 annual leave per annum (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- A wide range of development programmes to enhance your career.
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
**About Us**
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wonder
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