Supervisor

7 months ago

Ormskirk, United Kingdom The Hayfield Full time

Can you inspire a team to follow your example? Are you a mighty motivator and guest-led leader? If you are a passionate leader looking for your next big step on the hospitality ladder then we want to hear from you.

An exciting opportunity has arisen for a front of house supervisor at The Hayfield, Ormskirk.

**WHAT WILL I BE DOING? AS FRONT OF HOUSE SUPERVISOR YOU’LL**
- Be a champion of standards & ensure the smooth running of the service.
- Lead by example to help the team to deliver outstanding customer experiences, keeping them coming back time and time again.
- Help recruit, train and guide the team.
- Assist the General Manager and other management team in all areas of the business (restaurant, bar and back of house admin).
- Taking responsibility in their absence; these would be short periods of time i.e. running shifts for part of the day etc.
- Full engagement and involvement in back office operations including rota planning, ordering etc;
- Driving standards and sales.
- Work in conjunction with our marketing department, and operations team, to organise activities, promotional events, and key dates.
- Be a brand ambassador, responding to customer compliments, queries, and complaints, if needed.
- Work alongside your colleagues across the company to build relationships.
- In hospitality, it can sometimes get stressful, but you will be able to deal with this and keep your team on track, but you won’t be afraid to ask for help or guidance when you need it.

**WHAT DO I NEED?**
- Have previous experience and confidence in managing a team
- Have a passion for hospitality.
- Be a role model of giving great service
- Be a good communicator
- Have great initiative and be able to be proactive rather than reactive.
- Ideally will have kitchen experience but not required, however, a willingness to learn is.

So, what’s in it for you?
- Joseph Holt Discount Card
- Perks at Work Employee discount and reward scheme
- Company-wide rewards and celebrations
- Our in-house progression programme - the chance to run your very own Joseph Holt pub in the future.
- The chance to gain a qualification through our apprentice scheme
- Annual Awards Ceremonies with monetary prizes to celebrate pub achievements within Joseph Holt
- Employee Assistance Programme - LTC
- Paid Training
- Enhanced rated of pay for key dates.
- Hourly paid, not capped salary

So, who are we?

Joseph Holt is an independent, six-generation family-owned company, with an ever-expanding Pub Estate in Greater Manchester, Cheshire, and Lancashire. Our 127 pubs include traditional community pubs, food houses, and some even have accommodation. Since 1849 we have been brewing a wide range of award-winning beers in our Manchester brewery. In the last 10 years alone, we have won 4 Gold Awards at the International Brewing Awards and are one of only three breweries in the world to do this. We also boast an ever-expanding Free Trade, where we sell our beer all across the country from supermarkets to sports clubs. Alongside this we have a strong focus on charity and are currently supporting six local foodbanks and food clubs.

Come for a job, discover a career

A bit about the managers
- Hi, we are Chris and Jess,

We manage The Hayfield and are looking for a supervisor to join our team. Between us we have over 30 years experience in the hospitality trade and have both worked for Joseph Holt for over 13 years. In that time we have taken on the roles as General Manager and Kitchen Manager, we are looking for a supervisor to not only help support us within the business but for us to support and develop them with a hopes of helping you get your own business one day. The right person will have a passion for delivering high quality food, drink and service, know how to manage individuals within a team effectively and ensure they are motivated and driven within their roles, will have great presentation and standards within the team, will have good understanding of team management and driving sales and have a real can do attitude. In return, we will both offer hands on support within your role and development, a competitive pay rate and a great place to work. We also believe that a work life balance is important, especially within hospitality and aim to provide all of our full time employees with a 4 on 3 off structure within their rota.

We look forward to hearing from you soon and hopefully working with you,

Jess and Chris

**Salary**: £10.50-£11.50 per hour

Expected hours: No less than 35 per week

**Benefits**:

- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Ormskirk: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising exper

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