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Advice Centre: Student Caseworker

3 months ago

Manchester, United Kingdom The Union MMU Full time

**Advice Centre: Student Casework (two roles available)**:
£27,624 to £29,806 per annum plus 40 days leave including bank holidays and discretionary days.

37 hours per week

**Would you like the opportunity to advise and represent individual students against social injustice?**

Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist support to students at Manchester Met advising and representing them at hearings and tribunals.

**Who are we?**:
Located in the heart of Manchester, The Union is part business, part charity, part membership body. Operating independently from Manchester Metropolitan University, our aim is to support and represent each one of our student members. Each year our growing team of around 50 full time and up to 100 part time staff, work alongside elected student leaders to make change, improve lives and help fulfil student potential.

Winner of the 2021 Think Student award for the best campaign supporting diversity, The Union is one of 550 students’ unions across the country. And we’re one of the most exciting - with over 38,000 student members and 100 student groups, a huge range of services and a bold strategy.

**What's the job?**:
Working within our professionally recognised Advice Centre:

- You'll efficiently and effectively manage casework
- Act as a representative and advocate for students at meetings/hearings/tribunals within the university and externally. Cases can relate to a wide range of issues such as discrimination, academic misconduct or sexual violence.
- You'll assist the Advice Centre Managers in all aspects of running the Advice Centre, ensuring high standards of competence and consistency at all times.

**What are we looking for?**:

- With experience of advice work, providing casework support or tribunal representation.
- You will have the ability to locate and understand information resources and legislation and explain them to clients.
- You’ll present a flexible, client-orientated approach to work and have significant experience of providing confidential, impartial, non-judgmental advice.
- Someone who can build relationships and work successfully with people at all levels. With excellent interpersonal skills, you will display an empathic and approachable manner to clients.

**Why apply?**:
There has never been a better time to work for The Union. Based just off Oxford Road, in the centre of vibrant Manchester, The Union will train you thoroughly, reward you well and encourage you to build a long-term career that inspires you.

The exact opposite of corporate, we’re progressive, creative individuals working to make a difference in unconventional workplaces. In return for your passion and experience, we offer the flexibility for work-life balance, a competitive salary for the non-profit sector and excellent holiday allowance. We’re absolutely open to considering requests for job-share or part-time working.

We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Download the job description and person specification.

**Closing date: 12:00 noon, Wednesday 21 February, 2024**

Work somewhere professional but different. Build a career with students' unions.