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Advice and Response Manager
3 months ago
The Advice and Response Service provide holistic, trauma-informed support to students who have experienced any form of gender-based violence, harassment or hate. The team is made up of specialist caseworkers who provide confidential, practical, and emotional support to students. We seeking to appoint a subject specialist to manage Advice and Response case-work provision in this sensitive and important area.
Overall Purpose of the Job:
Responsible for leadership and direction of the Advice and Response team to ensure the delivery of high-quality management and response to incidents of safeguarding, gender-based violence and hate, and the provision of specialist support and advice for students and staff. As a leader of Professional Services (PS), embed locally and University-wide a culture of excellent service provision and continuous improvement, placing the student experience at the heart of what we do, with support for a single PS team working flexibly across organisational boundaries. To work with the Director of Campus Life, Head of Advice and Response and other senior colleagues to develop, embed and maintain effective working partnerships with colleagues, students, and other relevant stakeholders, which are conducive to the effective realisation of the University’s strategic aspirations in relation to the delivery of a high-quality Advice and Response Service and the student experience.What you will get in return:
Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers