Customer Service Partner

2 months ago

Norwich, United Kingdom Specsavers Full time

**Position: Customer Service Partner (CSP) - Audiology Domiciliary**

**Location: Norwich**

**Salary: £35k Basic + £5k Car allowance alongside the business profit**

If you’re looking for an investment for your future and potential six figure earnings, an incredible opportunity awaits. Due to spectacular growth and demand Specsavers are proud to announce the roll out of our brand-new role as Customer Service Partner - Audiology Domiciliary.

We are now looking for an ambitious person to lead and drive our brand-new Audiology Domiciliary territory in Norwich alongside an Audiology Partner, you’ll receive an excellent basic salary, alongside attractive benefits, plus a share in business profits. To help you succeed, you’ll receive on-going support from both our renowned support office teams, as well as a local Domiciliary administration team. This is a great opportunity for a Customer Service expert to come and be part of our global brand, building on the successful and fast-growing Specsavers at Home optical business.

**The opportunity on offer**:

- Market leading salary of up to £35k + £5k Car allowance
- 30% Shareholding in business profits (dividends)
- Up to £50k OTE in your first year, with year two’s projections hitting £80k plus
- Low buy in cost to help set up the business
- Grow a business as an investment for your future
- Employee benefits such as holiday allowance, pension, health and dental cover
- Car allowance or company car
- Flexibility - a great work/life balance
- Make a difference to your local community
- Outstanding opportunities for clinical and personal development
- Ongoing support from our leading global brand

**About the Domiciliary Business**

If you have leadership skills and business acumen in a retail environment and want to explore what Specsavers partnership has to offer, then this could be the perfect role for you. It will allow you the opportunity to put your skills to the test and make a real difference to the quality of people’s lives and help support a local community. Or perhaps you are an expert in Customer Service, looking for a change of environment and want more diversity with added freedom in your working day?

Geographically you will work over a set ‘territory’, with the ability to shape your clinics and scheduling through the local administration team and through your commitment to the highest service and professional standards, you will be able to build lasting relationships with existing and new customers to continually add value and grow your business.

Alongside being an integral part of the community and providing the best customer service, there is also substantial earning potential due to our new and improved Domiciliary structure.

**Requirements of the role**

You will bring strong leaderships skills and business acumen to this role. We will help you develop your skills in Audiology through the Audiology Practitioner role, you’ll also need to share the Specsavers ethos. We’re looking for someone who wants to grow and develop the team, offer exceptional customer care and improve patient outcomes. You’ll be a Customer Service Expert/Retailer who prides themselves in their delivery of excellence, isn’t afraid of a hands-on approach, and someone who is keen to get involved and build a rapport with their team and the local community. In summary, you’ll be a highly skilled Customer Service Expert or Retailer willing and able to help drive the business forward.

**Development for role**

To fulfil this role, you will be required to complete the Audiology Practitioner course within 12 months. This means you will be a non-registered trained clinician able to work under the delegated authority and supervision of a named Hearing-Aid Dispenser, undertaking a range of clinical activities along the audiology customer pathway.

In your journey to partnership, we will help guide you on your pathway journey, giving you the best chance of success.

**Find out more**

If you’d like to find out more about this fantastic opportunity, then get in touch, we’d love to tell you more about it.

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