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Customer Service Advisor

2 months ago

Norwich, United Kingdom R13 Recruitment Full time
R13 Recruitment are currently supporting a well-known organisation in their search for a Part-Time Customer Service Advisor (Weekends) to join their Norwich team on full time, temp2perm basis. You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level.
You will be working Saturdays, 8am – 5pm. This role offers a salary of £12.60 per hour.
The benefits
22 days holiday + bank holidays (increasing with service) / pension contributions / death in service payment / maternity/paternity pay, and shared parental leave / company sick pay / employee and store discount / employee assistance programme, wellbeing events and counselling services.
The day to day
* Handling incoming calls from external stakeholders, answering enquiries and providing support.
* Dealing with problems and taking remedial actional as required.
* Arranging annual services and deploying engineers.
* Reviewing the severity of situations and deciding whether immediate action needs to be taken.
* Accurately updating systems.
You will have/be
* Previous customer service experience, either office or face to face.
* Computer literate with working knowledge of Microsoft products.
* Excellent communication and interpersonal skills.
* Organised and accurate when handling administrative tasks.
* The ability to work under own autonomy or as part of a team.
How to apply
To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful