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Customer Service Executive

4 months ago

Norwich, United Kingdom Careline365 Full time

**About the Appello Group**

***We are committed to transforming lives through technology enabled care services, blending the expertise in our monitoring centre with the latest digital technology being created by ourselves and our partners. As the UK's largest telecare monitoring and digital equipment provider, we support over 300,000 vulnerable people in our communities to live safer, happier, and more enriched lives.

Our journey of supporting housing, health and social care dates back to 24th June 1988 when we took our first emergency call from our Head Office in New Milton, Hampshire. With a team of just five employees, we were pioneers for emergency monitoring within the housing sector. Over the next decade our business grew considerably as did our team.

***

The Appello Group now consists of many brands, including, **Appello **and **Careline365**, all are equally pivotal in our continued growth and commitment to improving the safety and wellbeing of our communities.

***

Today, we operate from multiple locations across the UK, with offices in Hampshire, Wiltshire, and Norfolk, and a team of remote workers all over the UK.

**Position**:
**Customer Service Executive**

**Hours**: Full-time - 37.5 Hours

**Shift pattern**: Mon - Sun, Early & late shifts between the hours of 07:00& 22:00

**Salary**: Starting rate at £20,319

**Location**: Bowthorpe, Norwich -_ Hybrid may be considered once fully trained _

**Start Date**: ASAP

**About the role**:
Our Customer Service Executives are highly motivated, target-driven people with a passion for quality and customer satisfaction.

The main responsibilities for this role include:

- To go above and beyond our customer expectations at all times
- Talking to new and existing customers via inbound calls and web chat enquiries
- Explaining our service, and acting as an adviser, to help customers select the correct package
- Contacting customers to ensure their records are up to date.
- Achieving the expected call quality.
- Meeting and exceeding personal and team targets, actively supporting with converting customer queries into orders.
- Learning about new and existing products and the USP’s of each so that products and services can be tailored to customers depending on their individual needs and requirements.

**Requirements**:
**About the person**:

- Experience working in a customer service based role
- Good standards of literacy and numeracy
- Adequate typing and IT skills
- A team player with a positive outlook especially when under pressure
- Meeting and exceeding personal and team targets and KPIs, actively assisting customers in providing the best service to keep them safe at home
- A track record of providing excellent customer service
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)

**Other information**:
**About rewards and benefits**:
In return for your hard work, you will receive a competitive basic salary with fantastic company benefits including:

- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Increasing holiday allowance with each year of service
- Paid Duvet Days after a successful probation period
- Generous staff discount when you buy products from Zatu website or in their shop
- £50 Zatu voucher on your birthday after completing probation
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking

This is an exciting time at Careline365 - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

C365INDH