Care Services Customer Partner

4 months ago

Norwich, United Kingdom Boots Full time

Summary

Job Reference: 231889BR
- Job Reference: 2 3 1 8 8 9 B R
Norwich, Castle Mall

Permanent

37.5 Hours

**The importance of your role.**

This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services pharmacy. This role offers a wide degree of autonomy and the chance to develop for future leadership opportunities.
**What you’ll be doing day to day.**

Your priorities will be planning the Care Services workload to ensure that, operationally, you can deliver the very best service possible. You will also work in partnership with a local network of around 40 care homes as well as store teams and GP surgeries to enable delivery of outstanding care to enable retention of existing and growth of new customers.
You’ll be the first point of contact for any issues raised by care homes and you’ll need the ability to resolve these queries as they arise in a timely manner.
You’ll be required to lead and plan the day to day running of the Care Services pharmacy and you’ll spend time supporting dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
You’ll also work with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
**How will you do it?**

You’ll be an excellent communicator; building relationships and networking is second nature to you.
You’ll be great at problem solving with a keen focus on getting it right for your customers.
Working to targets, your time management skills will be second to none as you’ll be skilled in planning and prioritising workloads.
**What you’ll need to have.**

You’ll need to be a Pharmacy Technician with a minimum of NVQ2 in Pharmaceutical Science (or equivalent) - NVQ3 preferred but not essential.
Ideally you’ll hold a full driving licence as you’ll be expected to visit the Care Homes you’re supporting.
**Our Diversity and Inclusion commitment.**

Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.
**Our Benefits.**

We have a great range of benefits* that go beyond salary and offer flexibility to suit you:

- Competitive holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Discretionary annual bonus scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)
- Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.

  • Customer Experience Ambassador

    2 days ago

    Norwich, Norfolk, United Kingdom Partner Retail Services Full time

    Role Summary:As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.Key Responsibilities:Customer Training: Assist...

  • Customer Experience Ambassador

    12 hours ago

    Norwich, Norfolk, United Kingdom Partner Retail Services Full time

    Role Summary:As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's products and services.Key Responsibilities:Customer Training: Assist...

  • Retail Sales Associate

    6 days ago

    Norwich, Norfolk, United Kingdom Partner Retail Services Full time

    Role Summary:As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary focus will be on providing inspirational customer service, showcasing Samsung products and services, and resolving customer queries in a timely and professional manner.Key...

  • Retail Sales Associate

    6 days ago

    Norwich, Norfolk, United Kingdom Partner Retail Services Full time

    Role Summary:As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary focus will be on providing inspirational customer service, showcasing Samsung products and services, and resolving customer queries in a timely and professional manner.Key...

  • Retail Sales Associate

    4 days ago

    Norwich, Norfolk, United Kingdom Partner Retail Services Full time

    Role Summary:As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering exceptional customer experiences and driving sales growth. Your primary focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to Samsung's innovative products and services.Key Responsibilities:Customer...

  • Retail Assistant

    4 months ago

    Norwich, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Norwich **Hours available**: 6 Hour **Salary**: £10.90 per hour **Who are we?**: We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with...

  • Retail Assistant

    5 months ago

    Norwich, United Kingdom Partner Retail Services Full time

    **Location**: Samsung Experience Store, Norwich **Hours available**: 6 Hours ( working over 1 day) **Salary**: £10.90 per hour **Start Date**: ASAP **Who are we?** We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market-leading end-to-end retail solution, handling every...

  • Customer Service Partner

    4 months ago

    Norwich, United Kingdom Specsavers Full time

    **Position: Customer Service Partner (CSP) - Audiology Domiciliary** **Location: Norwich** **Salary: £35k Basic + £5k Car allowance alongside the business profit!** If you’re looking for an investment for your future and potential six figure earnings, an incredible opportunity awaits. Due to spectacular growth and demand Specsavers are proud to...

  • Customer Service Partner

    2 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is seeking a passionate and ambitious individual to join our team as a Customer Service Partner in our Audiology Domiciliary business. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.About the RoleThis is an...

  • Customer Service Partner

    2 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is seeking a passionate and ambitious individual to join our team as a Customer Service Partner in our Audiology Domiciliary business. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.About the RoleThis is an...

  • Customer Service Partner

    4 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is expanding its Specsavers Home Visits Service with a brand-new standalone Domiciliary Audiology Business model. We're seeking a passionate and ambitious Customer Service Partner to lead our new domiciliary audiology business.Key Responsibilities:Provide exceptional customer service to our clients.Build and...

  • Customer Service Partner

    4 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is expanding its Specsavers Home Visits Service with a brand-new standalone Domiciliary Audiology Business model. We're seeking a passionate and ambitious Customer Service Partner to lead our new domiciliary audiology business.Key Responsibilities:Provide exceptional customer service to our clients.Build and...

  • Selling Partner

    1 month ago

    Norwich, Norfolk, United Kingdom John Lewis Partnership Full time

    Job Summary:As a Sales and Service Partner, you will be the face of the John Lewis Partnership, acting as an ambassador for the brand and providing exceptional customer service. You will be responsible for seeking out opportunities to continuously improve the way we work, ensuring the Partnership is efficient and productive.Duties and...

  • Selling Partner

    1 month ago

    Norwich, Norfolk, United Kingdom John Lewis Partnership Full time

    Job Summary:As a Sales and Service Partner, you will be the face of the John Lewis Partnership, acting as an ambassador for the brand and providing exceptional customer service. You will be responsible for seeking out opportunities to continuously improve the way we work, ensuring the Partnership is efficient and productive.Duties and...

  • Customer Service Partner

    4 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is seeking a passionate and ambitious individual to join our team as a Customer Service Partner in our Audiology Domiciliary business. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide...

  • Customer Service Partner

    4 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is seeking a passionate and ambitious individual to join our team as a Customer Service Partner in our Audiology Domiciliary business. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide...

  • Customer Service Partner

    2 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is seeking a passionate and ambitious individual to join our team as a Customer Service Partner in our Audiology Domiciliary business. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide...

  • Customer Service Partner

    2 weeks ago

    Norwich, Norfolk, United Kingdom Specsavers Full time

    Customer Service Partner OpportunitySpecsavers is seeking a passionate and ambitious individual to join our team as a Customer Service Partner in our Audiology Domiciliary business. As a key member of our team, you will be responsible for delivering exceptional customer service and building strong relationships with our customers.Key Responsibilities:Provide...

  • Retail Assistant

    4 months ago

    Norwich, United Kingdom Partner Retail Services Full time

    **Location**:Samsung Experience Store, Norwich **Pay**:Standard - £11.44 Enhanced opportunity - £12.00 Bonus Potential - 20% **Hours**:12 hour and 24 Hour Contracts available Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so,...

  • Retail Assistant

    5 months ago

    Norwich, United Kingdom Partner Retail Services Full time

    **Location**:Samsung Experience store, 143, Merchants Hall, Chantry Place, Norwich NR2 1SH **Hours: 12** **Pay: £10.90 per hour** Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the...