Operations Assurance Manager

21 hours ago


Kings Hill, United Kingdom Clearwater People Solutions Ltd Full time

We have an exciting opportunity for you to join the team as an Operations Assurance Manager for our client.

The role will work in conjunction with the Chief Operating Officer and Head of Business Operations and Business Assurance, providing day-to-day oversight of quality assurance, reporting, Operational risk and control measures. Responsible for building operatingprocedures aligned to Policies in a way that is effective and efficient. Audit based governance to ensure the compliance of our practices and approaches with internal and external requirements. Management and deployment of an audit programme. Manage internaland external regulatory audits. Also contributing to the maintenance of our excellent customer service with responsibility for the Bank complaints process, incident and crisis management, and outsourcing monitoring.

**key responsibilities of the Operations Assurance Manager**:

- Implementing and maintaining the Bank's Risk Management Framework across the First Line of Defence (1LOD) within Bank Operations.
- Managing Operational Resilience work streams.
- GDPR monitoring and controls.
- Incident Management.
- Business Assurance activities.

**Skills required of the Operations Assurance Manager**:

- Technical understanding of risk methodologies, risk control frameworks and the ability to drive and deliver implementation.
- Management experience in a financial services regulated organisation.
- Strong leadership skills.
- Excellent communication skills.

**Company Benefits**
- 6 weeks holiday plus bank holidays
- Excellent - on-going training programme
- Excellent pension scheme
- Private Health care cover
- Life assurance
- On-going learning and development
- Annual flu vaccination
- Employee Assistance programme to support your health and wellbeing
- Volunteering day
- Sodexo Discount Platform



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